Student Worker - Office Assistant – Honors Residential College (Alexander & Memorial Halls) - BC

Baylor University•Waco, TX

23h•Onsite

About The Position

The Office Assistant provides administrative support to on-campus communities at Baylor University through Campus Living and Learning. The role serves as a helpful resource and referral agent for residents, parents, visitors, and faculty and staff, and is expected to uphold Campus Living & Learning’s Customer Service Standards. The Office Assistant also supports the safety and security of residential communities by remaining aware of escort and visitation policies, verifying resident identity when applicable, and communicating concerns to residence hall support staff. In a student employee capacity, the role may perform or assist with functions similar to those of an administrative associate or office manager. The position is based at the Honors Residential College in Alexander and Memorial Halls. The schedule is up to 20 hours per week, with desk hours spanning 7 AM to 1 AM daily and special exceptions for move-in, move-out, and university holidays. The desired employment length is the fall semester and ongoing. Pay is $8 per hour.

Requirements

Typing skills.
Ability to learn a computer program for front desk functions.
Ability to complete administrative tasks as requested.
Ability to provide customer service to a diverse population.
Ability to work on a team.
Time-management skills.
Sound judgment to respond to needs or crises as they arise.
Ability to comply with University policies and maintain regular, punctual attendance.

Responsibilities

Monitor door security and inform appropriate staff of issues.
Provide administrative support to residents, including room access support and equipment checkouts.
Maintain accurate logs for unlock codes, maintenance issues, equipment checkouts, lost and found, and gift registries.
Be knowledgeable about on-campus locations and resources.
Support residents in communicating concerns to other members of hall staff.
Enforce and uphold Campus Living & Learning policies and procedures.
Complete administrative tasks assigned by the supervising Residence Hall Director.
Greet visitors and provide excellent customer service.
Provide general office, administrative, and clerical support.
May handle incoming and outgoing correspondence, including phone calls, messages, and mail.
May route and help resolve questions or information requests.
May prepare documents, file materials, and maintain office records.
Maintain confidentiality of pertinent information.
May assist with office supplies and organization of common areas.
May assist with data entry, spreadsheets, and reports.
Perform other duties as assigned to support Baylor’s mission.
Comply with University policies and maintain regular, punctual attendance.