Student Worker - Mayborn Museum Spark Guide - BC

Baylor University•Waco, TX

11d•Onsite

About The Position

The Mayborn Museum's Spark Team, within the mission of engaging the community and inspiring lifelong learning, focuses on providing the highest quality visitor experience through promoting visitor engagement. This role also supports the career development of Baylor students by offering personal development and leadership opportunities. As part of the Museum Engagement Team, Spark Guides will engage with museum visitors in various areas, including the Traveling Exhibit Gallery, Play Waco, the Historic Village, Natural History Exhibits, and Discovery Wing playrooms. Students will ensure high-quality customer service and facilitate educational activities.

Requirements

Ability to complete written tasks/checklists
Enjoys interacting with children and adults of all ages and backgrounds
Flexible & adaptable
Team mindset
Respectful of visitors, supervisors, and co-workers
Enjoys inciting curiosity in visitors
Professionalism
Punctuality
Problem-solving

Responsibilities

Staff high traffic exhibit areas, including Play Waco, Traveling Exhibit, and other museum exhibits.
Re-set props and maintain cleanliness in Play Waco, Traveling Exhibit, and the Discovery Wing playrooms.
Staff Traveling Exhibit according to exhibit contract requirements.
Monitor exhibit functionality and report any issues to the facilities and exhibits team.
Monitor guest behavior and report any issues to the team lead and supervisors.
Greet all visitors and deliver excellent customer service.
Maintain comprehensive knowledge about museum history and exhibits.
Answer frequently asked questions about ticket prices and museum events.
Foster visitor engagement and learning.
Facilitate educational experiences and hands-on activities for museum visitors created by education staff in the Traveling Exhibit, Play Waco, and throughout the museum in 'Spark Zone' activities.
Provide visitors with additional information about museum exhibits.
Facilitate play and imagination for visitors throughout the museum.
Utilize interactive activities to help visitors make connections and learn about exhibit subject matter.
Exhibit professionalism in all things, including appearance, co-worker interactions, and visitor interactions.
Attend monthly, after-hours team trainings as necessary.
Use the When I Work app to keep schedule and availability up to date.
Utilize Microsoft Outlook and Teams to communicate with co-workers and supervisors effectively.
Follow rules and guidelines outlined in the Museum Engagement Student Employee Handbook.