Museum Guide

Walmart•Bentonville, AR

1d•$15 - $23•Onsite

About The Position

The (USA) Museum Guide leads engaging and informative tours tailored to various visitor groups, enhancing their understanding of exhibits and cultural heritage. This role involves delivering detailed explanations, facilitating interactive educational programs, and providing exceptional customer service. The guide ensures accurate, up-to-date information while maintaining visitor safety and adhering to established protocols. Continuous professional development and mentoring of new docents are integral to this position. The Museum Guide actively supports the museum’s mission by promoting exhibitions and fostering a positive, respectful environment for all visitors. Our team delivers engaging guided tours that highlight Walmart’s heritage through interactive, tailored experiences. Members provide clear, detailed explanations of exhibits while upholding high standards of customer service, safety, and ethical conduct. The team adapts to various visitor needs, supports ongoing learning, and fosters collaboration. By sharing comprehensive knowledge and creating meaningful connections, the team plays a key role in preserving and promoting Walmart’s history and mission. Each member contributes to making every visit informative and memorable, ensuring a positive and enriching experience for all audiences.

Requirements

Proven experience leading engaging guided tours and tailoring content to various audiences.
Strong public speaking skills with the ability to clearly explain historical context and exhibit significance.
Commitment to exceptional customer service and responsiveness to visitor inquiries.
Ability to adapt tours and programs to meet different group needs and enhance visitor engagement.
Knowledge of emergency response protocols and dedication to maintaining visitor safety.
Upholds high ethical standards and professionalism in all interactions.
Willingness to participate in ongoing training and mentor new team members.
Proficient in cash handling and maintaining accurate records during tours.
Prior experience in customer service, public speaking, or teaching.

Nice To Haves

Prior experience working or volunteering in a museum or cultural institution.

Responsibilities

Lead guided tours for various visitor groups, providing explanations of exhibits
Deliver exceptional customer service by addressing visitor inquiries and offering assistance throughout their museum experience.
Maintain up-to-date knowledge of exhibits and museum content, ensuring accuracy in all communications.
Promote visitor safety by following established protocols and implementing emergency procedures when necessary.
Welcomes visitors and customers into Walton’s 5&10 and direct museum visitors into museum
Operates registers to ring in sales
Knowledgeable of pricing of products
Follow cash handling procedures and policies
Follows standards for merchandising, stocking, rotating and storing of products
Answers the telephone, practicing proper phone etiquette
Performs cleaning tasks in accordance with duty lists and standards