Student Worker - IT

Florida Polytechnic University

28d • Onsite

About The Position

Florida Polytechnic University, a premier institution for STEM education, is seeking an Information Technology (IT) Student Worker. Ranked as the No. 1 public college in the region by U.S. News and World Report, Florida Poly offers a collaborative and innovative working environment focused on student and University success. The University, established in 2014, features cutting-edge facilities, award-winning academic buildings, and a curriculum designed to meet industry needs. It is recognized for its small classes, affordability, and outstanding graduate outcomes, and is accredited by ABET and SACSCOC. The IT Student Worker will provide Helpdesk and Desktop Support services, assisting with setting up new users (desktop and laptops), installing and troubleshooting Windows and macOS operating systems. This position also involves providing assistance with technical analysis and feasibility studies of hardware and off-the-shelf applications. The role may require operating a golf cart on campus, working in cramped or dusty environments, and climbing ladders.

Requirements

• Proficiency in basic computer hardware components and peripherals.
• Understanding of common operating systems (Windows, macOS).
• Familiarity with various software applications and functionalities.
• Basic networking concepts (TCP\IP, DNS, DHCP).
• Knowledge of mobile devices (smartphones, tablets) and their configurations.
• Strong communication skills, both verbal and written.
• Active listening to understand and address user concerns effectively.
• Ability to translate technical jargon into layman’s terms.
• Analytical thinking to diagnose and troubleshoot technical issues effectively.
• Ability to follow logical steps and methodologies for issue resolution.
• Resourceful in finding solutions and workarounds for common problems.
• Proficiency in using ticketing systems to log, track and escalate service requests.
• Accurate documentation of troubleshooting steps and resolutions for future reference.
• Ability to maintain detailed records of user interactions and issue histories.
• Professional demeanor and appearance in all user interactions.
• Punctuality and reliability in adhering to work schedules.
• Time management skills to prioritize tasks and meet deadlines effectively.
• Must be currently enrolled or attending classes at Florida Polytechnic University.
• Must have a high school diploma or equivalent.
• Must not be under current disciplinary probation, suspension, or expulsion.
• Must have declared a degree program and majoring in either Electrical Engineering, Computer Engineering, Computer Science or related major at a college or university.
• Must have a cumulative GPA of at least a 2.25 and have successfully completed 9 credits or more in the most recent fall or spring semester with a GPA of 2.0 or better.
• Must possess a valid driver’s license.
• This position requires a criminal background check.
• This position is subject to federal and state privacy regulations.

Responsibilities

• Provides first-level support to staff on all computer-related software and hardware issues by triaging email and phone calls for service requests.
• Supports the functionality of university computers and peripherals through software installation and troubleshooting and repairing computer hardware.
• Perform computer imaging, staging and installation.
• Assist in the maintenance of IT standards and documentation.
• Under the guidance of IT staff, inventories technology equipment and software.
• Set up video conferencing sessions and other items.
• Tracks and completes preventative maintenance and tests.
• Provides testing and preventative maintenance services, tracks and documents the outcomes.
• Contributes to team effort by completing other assignments and serving on project teams as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: High school or GED