Student Worker - IT

Florida Polytechnic University • JD Alexander Florida Polytechnic Main Campus, FL

1d • Onsite

About The Position

Florida Polytechnic University, a premier institution for STEM education, offers a unique working environment that encourages collaboration, innovation, and a commitment to student and University success. The University provides a small campus academic environment with cutting-edge facilities and an evolving curriculum designed to meet industry needs. Florida Poly is recognized for its small classes, affordability, and outstanding graduate outcomes, earning accolades such as a top value school and in the top 25 nationally for affordability.

The Information Technology (IT) Student Worker will provide Helpdesk and Desktop Support services, assisting with user setup, operating system installation and troubleshooting (Windows and macOS), and technical analysis for hardware and applications. The role may involve operating a golf cart on campus, working in confined or dusty areas, and climbing ladders.

Requirements

• Must be currently enrolled or attending classes at Florida Polytechnic University.
• Must have a high school diploma or equivalent.
• Must not be under current disciplinary probation, suspension, or expulsion.
• Must have declared a degree program and majoring in either Electrical Engineering, Computer Engineering, Computer Science or related major at a college or university.
• Must have a cumulative GPA of at least a 2.25 and have successfully completed 9 credits or more in the most recent fall or spring semester with a GPA of 2.0 or better.
• Must possess a valid driver’s license.
• Proficiency in basic computer hardware components and peripherals.
• Understanding of common operating systems (Windows, macOS)
• Familiarity with various software applications and functionalities.
• Basic networking concepts (TCP\IP, DNS, DHCP)
• Knowledge of mobile devices (smartphones, tablets) and their configurations.
• Strong communication skills, both verbal and written.
• Active listening to understand and address user concerns effectively.
• Ability to translate technical jargon into layman’s terms.
• Analytical thinking to diagnose and troubleshoot technical issues effectively.
• Ability to follow logical steps and methodologies for issue resolution.
• Resourceful in finding solutions and workarounds for common problems.
• Proficiency in using ticketing systems to log, track and escalate service requests.
• Accurate documentation of troubleshooting steps and resolutions for future reference.
• Ability to maintain detailed records of user interactions and issue histories.
• Professional demeanor and appearance in all user interactions.
• Punctuality and reliability in adhering to work schedules.
• Time management skills to prioritize tasks and meet deadlines effectively.
• This position requires a criminal background check.
• This position is subject to federal and state privacy regulations.

Responsibilities

• Provides first-level support to staff on all computer-related software and hardware issues by triaging email and phone calls for service requests.
• Supports the functionality of university computers and peripherals through software installation and troubleshooting and repairing computer hardware.
• Perform computer imaging, staging and installation.
• Assist in the maintenance of IT standards and documentation.
• Under the guidance of IT staff, inventories technology equipment and software.
• Set up video conferencing sessions and other items.
• Tracks and completes preventative maintenance and tests.
• Provides testing and preventative maintenance services, tracks and documents the outcomes.
• Contributes to team effort by completing other assignments and serving on project teams as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED