Student Worker - Help Desk Technician

Louisiana Community and Technical College System•Baton Rouge, LA

3d•Onsite

About The Position

This is a student worker position within the Information Technology department at LCTC System. The role involves providing help desk support, managing tickets, and communicating with users and IT staff. The position requires the student to maintain full-time student status and adhere to college policies regarding background checks and employment eligibility.

Requirements

High school diploma or equivalent.
Must be a full-time student and maintain full-time status in order to retain eligibility for continued employment as a student worker.
Verification of full-time student status must be furnished to the Human Resources office at the beginning of each Spring and Fall semester.
A valid Driver’s License, and a clean driving record.
Proof of motor vehicle insurance
Proof of full-time student status
Must pass a background screen

Nice To Haves

Familiarity with internet browsers, personal computing devices, and basic computer troubleshooting.
Experience communicating professionally with technical staff and end users.
Basic problem-solving skills, including diagnosing issues and identifying effective solutions.
Sound judgment in customer service and managing customer expectations.
Strong written and verbal communication skills.

Responsibilities

Build strong, professional relationships with LCTC System IT staff to foster a supportive and collaborative team environment.
Work Request and Incident tickets in a timely manner within the ticketing system.
Identify recurring ticket patterns that may signal a larger system issue and report them to the appropriate IT staff member.
Document ticket details accurately, using clear, professional, and courteous language.
Communicate effectively and professionally with customers, coworkers, and IT leadership.
Perform other related duties as required or assigned.