Student Union/Student Services Center Community Service Officer

CSU Careers•San José, CA

8d•Onsite

About The Position

The Student Union/Student Services Center Community Service Officer (CSO) is responsible for providing a safe and secure environment for students, staff and visitors. They conduct visible patrols within and around the perimeter of the Student Union and Student Services Center. The CSO also acts as a liaison between the University Police Department (UPD) and Student Union/Student Services Center management as well as establishes positive relationships with students and staff.

Requirements

Ability to learn, quickly learn, understand, and apply specific San Jose State University regulations
Ability to understand and apply local, state and federal laws
Knowledge of, or ability to learn to use, applicable public safety equipment and systems
Ability to prepare clear and concise reports
Excellent oral and written communication skills
Ability to act calmly and rationally in emergency situations
Ability to understand and operate a computer card key access station
Ability to understand and operate fire safety and alarms systems
Ability to learn Police 10 code
Excellent customer service skills
Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural and socio-economic community environment
Ability to monitor/access CCTV screens
Ability to communicate with constituents in a professional and respectful manner
General awareness of emerging technologies, including artificial intelligence (AI), and a willingness to develop skills in their appropriate, responsible, and ethical use in a higher education environment, consistent with institutional policies and practices
High School Diploma or equivalent
Valid California Driver’s License
License A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations.
Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.

Nice To Haves

Six months previous police/security/military law enforcement training and/or experience
Experience working in a residential setting
Customer Service Experience
Experience working with student populations

Responsibilities

Perform perimeter checks of SSC and Student Union
Alternate between posting in the SSC Main Lobby and Student Union Welcome Desk
Address security concerns of SSC and Student Union staff
Coordinate with UPD Patrol Officers to address criminal incidents and persons experiencing a mental health crisis
Report suspicious activity to the Watch Commander
Provide assistance to students and staff as requested and appropriate
Respond to non-criminal calls for services and as directed by the Watch Commander
Check in regularly with SSC and Student Union staff
Fulfill Clery obligations as a Campus Security Authority
Respond to alarms and emergency incidents as appropriate and as directed by the Watch Commander
Assist University Police with crisis response as appropriate
Serve on Student Services Center Building emergency preparedness and response team