Student Union Assistant Manager - VolShop - UTK

University of Tennessee•Knoxville, TN

5d•Onsite

About The Position

The Assistant Manager supports the Store Manager in overseeing daily operations and managing full-time and student employees at the Student Union VolShop and VolSnacks. Key responsibilities include hiring, training, and coaching staff to ensure excellent customer service, product knowledge, and operational efficiency. This role involves performing store opening and closing procedures, ensuring accurate cashiering practices, and managing staff scheduling. The Assistant Manager serves as the Manager on Duty during weekends, peak shopping periods, athletic events, and whenever the Store Manager is unavailable. The position may require occasional on-campus travel for VolShop events.

Requirements

High school diploma/GED
1-year working in retail industry
Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Nice To Haves

Associate’s degree preferred
1-2 years of previous retail management or similar field (preferred)

Responsibilities

Ensure accurate inventory controls at all times using NetSuite ERP and other inventory management systems.
Process store transfers, verify product receipts, and conduct regular cycle counts to maintain precise stock levels.
Resolve pricing and scanning discrepancies, apply markdowns, and report SKU issues to the Buying and IT teams.
Oversee stockroom employees to ensure merchandise is processed efficiently and stockroom organization is maintained.
Communicate daily with the Distribution Center to ensure prompt product receipt.
Adhere to visual merchandising guidelines when placing products on the sales floor.
Collaborate with store management to seasonally rotate displays and maintain an exceptional sales floor appearance.
Train student employees on cash register procedures, customer service, product knowledge, and store policies, while providing ongoing coaching to improve performance.
Adjust staff hours in payroll system, assist with scheduling in When2Work, and support the hiring and training of new employees in collaboration with the HR Manager.
Perform opening and closing procedures, ensuring all cashiers follow store and University policies.
Address cashier-related issues, including errors, and ensure registers are stocked with necessary supplies (e.g., forms, bags, receipt tape).
Serve as Store Manager in their absence, making key operational decisions as needed.
Attend VolShop departmental meetings to stay informed on policies, procedures, and store initiatives.
Assist customers in-store, over the phone, and via email, addressing concerns and resolving issues promptly and professionally.
Investigate and clarify charges, returns, and account discrepancies in collaboration with the Accounting Department to ensure accurate resolutions.
Partner with the Customer Excellence team to uphold high service standards and implement ongoing customer service training for all employees.
Foster a positive and supportive workplace for staff while creating an engaging, seamless shopping experience for customers and University visitors.