Student Tour Guide

The University of New Mexico • Albuquerque, NM

18h • Onsite

About The Position

Student tour guides serve primarily as a host and guide for all campus visitors to the Office of Admissions by welcoming them with genuine hospitality, marketing the University, sharing their positive experiences, and ultimately recruiting prospective students to UNM. This will require the successful candidate to provide a high level of customer service and share knowledge of a wide variety of university programs and services. This role will stretch beyond the duration of the visit, as tour guides will be expected to assist future students and their families in arranging visits to UNM campus and follow-up with visitors to ensure their questions are answered and requests met. Tour guides will also be expected to perform numerous other duties, including but not limited to processing incoming mail, completing outgoing mailings, organizing recruitment materials, collecting inventory counts, and other tasks according to the needs of the office. The successful candidate will be required to maintain a professional appearance and attitude at all times, adhering to the dress code and corresponding positively with office associates and visitors alike. The Campus Tour Office is open Monday – Friday from 8:00am-5:00pm. Students must have availability during these hours. Saturday availability is also required. Tour Guides will be scheduled to work some Saturdays throughout the semester. Candidates selected for an interview will be asked to prepare and deliver a presentation as part of the interview process.

Requirements

• Very strong communication skills, both verbal and written.
• Ability to work effectively as a member of a team.
• Excellent problem-solving skills.
• Strong attention to detail.
• Availability during Monday-Friday, 8:00 am - 5:00 pm.
• Availability on Saturdays.

Nice To Haves

• Demonstrates friendly, professional, and helpful demeanor at all times.
• Evidence of enthusiasm and positive approach to university life.
• Experience working regularly with diverse groups of people.
• Public speaking experience.
• Strong computer skills, including work knowledge of Microsoft Office.

Responsibilities

• Serve as a host and guide for campus visitors.
• Welcome visitors with genuine hospitality.
• Market the University and share positive experiences.
• Recruit prospective students to UNM.
• Provide a high level of customer service.
• Share knowledge of university programs and services.
• Assist future students and their families in arranging campus visits.
• Follow up with visitors to ensure questions are answered and requests are met.
• Process incoming mail.
• Complete outgoing mailings.
• Organize recruitment materials.
• Collect inventory counts.
• Perform other tasks as needed by the office.
• Maintain a professional appearance and attitude at all times.
• Adhere to the dress code.
• Correspond positively with office associates and visitors.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed