Student Technology Center Technician

University of Arkansas • Fayetteville, AR

1d • Onsite

About The Position

The Student Technology Center Technician assists students with hardware and software issues. This position involves working closely with students, staff, and faculty, requiring strong customer service skills. Responsibilities include answering technical questions, troubleshooting issues, and managing equipment check-outs for students, faculty, and staff. Regular, reliable, and non-disruptive attendance is essential, as is the ability to create and maintain collegial, harmonious working relationships with others.

Requirements

• High school diploma or formal education equivalent
• Working knowledge of Microsoft Office applications

Nice To Haves

• Prior customer service experience
• Demonstrated knowledge of the operations of personal computers and the functions of the software
• Knowledge of Adobe Creative Cloud

Responsibilities

• Assists students using hardware/software.
• Works closely with students, staff, and faculty.
• Answers technical questions.
• Troubleshoots issues.
• Manages equipment check-outs to students, faculty, and staff.
• Maintains regular, reliable, and non-disruptive attendance.
• Creates and maintains collegial, harmonious working relationships with others.

Benefits

• University contributions to health, dental, life and disability insurance
• Tuition waivers for employees and their families
• 12 official holidays
• Immediate leave accrual
• Choice of retirement programs with university contributions ranging from 5 to 10% of employee salary

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED