ITS Student Technician

Gannon University • Erie, PA

2d • Onsite

About The Position

This entry-level position offers a great opportunity to develop both technical and customer service skills in a supportive environment. The Student Technician will communicate in a clear and organized manner. This competency covers the strong communication skills required to interact effectively with the Gannon community while providing technical support and following directions. The Student Technician will gather and analyze information from a diverse set of sources to make sound decisions and solve problems while supporting the technology needs of clients in person, over the phone, or via remote interaction with the client’s computer. This competency relates to the ability to resolve IT support requests effectively, demonstrate resourcefulness, and independently tackle technical issues faced by the Gannon community.

Requirements

• Current Gannon University undergraduate student in good academic standing.
• Familiarity with computers, software applications, Gannon educational software.
• Good communication skills.
• Active listener.
• Dependable and able to follow directions.
• Minimum commitment of 10 hours per week; up to 20 hours available.

Nice To Haves

• Experience working with users via phone calls.

Responsibilities

• Provide first-level IT support to students, faculty, and staff via phone, email, and in person.
• Troubleshoot issues related to Wi-Fi, Internet access, FortiNAC scans, software, account issues and password resets.
• Use knowledge base articles to guide users through solutions.
• Accurately document all support interactions in the ticketing system.
• Maintain a clean workspace and assist with general office duties.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed