FWSP Student Technical - LX Studio

University of Central Oklahoma•Oklahoma City, OK

1d•Onsite

About The Position

This is a Federal Work Study Program (FWSP) student technical position referred to as Student Techceptionist, which plays a key role in delivering high-quality, seamless learning experiences for students, faculty, and corporate clients within LX Studio. This position blends customer service, technology support, and classroom/event execution to ensure every interaction within our spaces reflects excellence. As a Student Techceptionist, will serve as a front-line representative of LX Studio, supporting both academic classes and professional learning experiences through technology setup, troubleshooting, and environment management. This role is ideal for students interested in gaining real-world experience in higher education, corporate training environments, and emerging learning technologies.

Requirements

Maintain a positive and professional customer service-oriented attitude.
Ability to understand basic troubleshooting techniques.
Interest in technology and willingness to learn.
Excellent communication skills, both verbal and written.
Detail-oriented.
Multi-tasking abilities.
Patience with challenging issues.
Dependable, punctual, and friendly.
Must be enrolled at least half-time for fall/spring semesters (5 hours for graduates, 6 hours for undergraduates).
International students must be enrolled full-time for fall/spring semesters (9 credit hours for graduates, 12 credit hours for undergraduates).
Must be enrolled in at least 3 credit hours for summer semester to work regular student positions.
Students not enrolled in summer classes must be enrolled in fall classes to work during the summer.
FWSP positions require enrollment in a minimum of 6 credit hours (undergraduate) or 5 credit hours (graduate) during the summer.
Must be awarded work study through the Office of Financial Aid & Scholarships for FWSP employment.
Summer FWSP award is a separate application process.

Nice To Haves

Familiarity with Zoom, Webex, or Microsoft Teams is a plus (training provided).

Responsibilities

Support faculty, instructors, facilitators, and clients in delivering seamless in-person, hybrid, and virtual classes, trainings, and events.
Provide in-class support for academic courses, including technology setup, troubleshooting, and classroom readiness.
Serve as a primary point of contact for students, faculty, and guests, ensuring professional, welcoming, and responsive experience.
Set up and reset classrooms and meeting spaces to meet the needs of academic courses, university events, and corporate programs.
Troubleshoot classroom and conferencing technology, including video, audio, and connectivity issues.
Assist with live classes, events, and training sessions to ensure smooth execution from start to finish.
Monitor and maintain the overall appearance and functionality of LX Studio spaces between classes and events.
Communicate technical or facility issues promptly and clearly to supervisors.
Document common issues, solutions, and processes to support continuous improvement
Provide light administrative support as needed.