Student Technical Support Specialist
About The Position
As a Technical Support Specialist, you'll be on the front lines, providing expert technical support and troubleshooting complex issues for our users. You'll have a significant impact on our users and the growth of our product. This role is designed for students graduating in December 2026, with a focus on launching long-term careers. The position involves providing timely, high-quality support, reproducing and diagnosing technical problems, investigating API and integration issues, and collaborating with Engineering and Product teams. You will also be responsible for creating and maintaining knowledge base articles and upholding security best practices.
Requirements
- Currently pursuing a Bachelor’s in CS, IS, Engineering, or a related technical field.
- Graduating Class of 2026 in December.
- Prior exposure to technical support or client-facing troubleshooting.
- Solid web fundamentals: understand HTTP requests/responses, status codes, and JSON; comfortable using browser DevTools.
- Familiarity with APIs: ability to use Postman (or cURL) to send requests, read responses, and follow simple authorization patterns.
- Analytical troubleshooting skills: proven ability to reproduce issues, capture evidence, and write clear steps.
- Strong client-facing communication: clear, empathetic writing and speaking; able to translate technical findings for non-technical audiences.
- Ownership mindset: demonstrated ability to drive projects or tasks to completion in fast-moving environments.
Nice To Haves
- Graduating in May 2027.
Responsibilities
- Provide timely, high-quality support to users: triage, troubleshoot, and resolve product issues with clear, empathetic communication.
- Reproduce, diagnose, and document technical problems end-to-end, capturing precise steps, logs, and screenshots.
- Work hands-on in the product to understand features, validate fixes, and regularly test new flows; provide actionable feedback.
- Investigate API and integration issues using tools like Postman and browser DevTools (Network/Console).
- Collaborate closely with Engineering and Product to scope, prioritize, and escalate issues with strong context and impact assessment.
- Proactively surface product patterns and emerging trends; raise risks and suggest documentation improvements.
- Create and maintain clear runbooks and knowledge base articles to improve self-serve and reduce repeat incidents.
- Uphold security and data-handling best practices when working with sensitive user information or logs.
Benefits
- Summer Bonus: During the summer months, you have the option to pick up additional hours until the school year begins.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
