Student Technical Support Specialist

Wix • Cedar Rapids, IA

11d • Hybrid

About The Position

Launch your career with a team that’s as obsessed with the future of tech as you are! We are thrilled to open recruitment for our next cohort of Student Technical Support Specialists. If you’re already experimenting with Vibe Coding and want a role where your technical curiosity meets a high-energy environment, this is the place for you. We don’t just offer student roles; we build long-term careers. We are proud to share that three Student Support Specialists from our Spring student roles have already transitioned into full-time roles! This is a proven pathway to jumpstart your professional life. Primary Focus: Candidates graduating in December 2026. We are also open to chatting with students graduating in May 2027. As a Technical Support Specialist, you'll be on the front lines, providing expert technical support and troubleshooting complex issues for our users. You'll have a significant impact on our users and the growth of our product.

Requirements

• Currently pursuing a Bachelor’s in CS, IS, Engineering, or a related technical field.
• This role is designed for the graduating Class of 2026 in December. We’re looking for students ready to jump into a career shortly after their internship.
• Prior exposure to technical support or client-facing troubleshooting .
• Solid web fundamentals: understand HTTP requests/responses, status codes, and JSON; comfortable using browser DevTools.
• Familiarity with APIs: ability to use Postman (or cURL) to send requests, read responses, and follow simple authorization patterns.
• Analytical troubleshooting skills: proven ability to reproduce issues, capture evidence, and write clear steps.
• Strong client-facing communication: clear, empathetic writing and speaking; able to translate technical findings for non-technical audiences.
• Ownership mindset: demonstrated ability to drive projects or tasks to completion in fast-moving environments.

Responsibilities

• Provide timely, high-quality support to users: triage, troubleshoot, and resolve product issues with clear, empathetic communication.
• Reproduce, diagnose, and document technical problems end-to-end, capturing precise steps, logs, and screenshots.
• Work hands-on in the product to understand features, validate fixes, and regularly test new flows; provide actionable feedback.
• Investigate API and integration issues using tools like Postman and browser DevTools (Network/Console).
• Collaborate closely with Engineering and Product to scope, prioritize, and escalate issues with strong context and impact assessment.
• Proactively surface product patterns and emerging trends; raise risks and suggest documentation improvements.
• Create and maintain clear runbooks and knowledge base articles to improve self-serve and reduce repeat incidents.
• Uphold security and data-handling best practices when working with sensitive user information or logs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level