Student Technical Analyst

Bird Construction•Mississauga, ON

3d•CA$24 - CA$28•Onsite

About The Position

Our internships and Co-ops are designed to provide you with a business relevant project that will allow you to independently manage your own area of responsibility, while receiving support from an assigned Supervisor and Technical Mentor. We’ll help you discover your strengths and development areas in a challenging, fun, and supportive work environment. We are seeking a student to join us for an 8 month co-op position starting in September 2026. This position will be based out of Mississauga, ON.

Requirements

Currently enrolled in Computer Science, or Software Engineering, or equivalent program.
Will complete at least one more semester of education following your internship and possess a GPA of 3.0 or higher
Ability to lead and operate within an environment where change happens frequently
Ability to forge, grow and maintain positive relationships
Exemplify the Ideal Team Player – Hungry, Humble, Smart
Highly developed interpersonal, communication, and organizational skills
Sense of urgency and strong commitment to achieving goals
Ability to work collaboratively with a positive attitude
Residency, or a valid work permit which would allow you to work for Bird Construction or one of our wholly owned subsidiaries
If you are selected for a role with client specific requirements, you may be required to successfully complete a pre-employment Medical and/or Alcohol & Drug testing.
All applications must include a current transcript

Responsibilities

Perform basic and moderately complex level one troubleshooting and repair activities for end-user devices such as desktops, laptops, mobile devices, desk phones, and printers.
Install and troubleshoot end-user printers, ensuring that devices are properly functioning and meeting established customer service satisfaction levels.
Fulfill service requests from end-users, including tasks such as granting network drive access, administration of distribution lists, creation/modification/disabling of accounts, and fulfilling software requests.
Ensure that service requests are completed in a timely manner and according to established guidelines.
Document processes, procedures, and Knowledge Base articles to maintain a repository of technical documentation and knowledge resources.
Capture troubleshooting steps, procedures, and best practices to facilitate knowledge sharing among team members and improve operational processes.
Work in a large team environment, supporting and assisting peers.
Direct unresolved issues to the next level of support personnel as needed.
Identify and suggest possible improvements to procedures based on experience and feedback from end-users.
Participate in the evaluation/implementation of ITIL best-practice operational processes to continuously improve service delivery.
Maintain an inventory of installed hardware and software, ensuring accurate tracking of assets and software licenses for compliance and inventory management purposes.
Work primarily during established work hours between 6:00 AM CT and 6:00 PM CT.
Be prepared for the possibility of rotating after-hours on-call support to address urgent issues outside of regular work hours.
By effectively managing these responsibilities, you can provide efficient and effective support to end-users, maintain accurate documentation and knowledge resources, collaborate with team members, and continuously improve operational processes in alignment with best practices.