Student Systems Analyst

Hawkeye Community College•Hawkeye Community College Main Campus, IA

14d•Onsite

About The Position

Hawkeye Community College’s Enterprise Applications team, part of the Communication and Information Systems (CIS) department, is hiring a full-time Student Systems Analyst to provide functional and technical support across the College, focusing primarily on student workflows in Ellucian Colleague and other assigned enterprise applications. The analyst will troubleshoot application and data issues, run system tests, build operational reports, and work with campus departments and vendors to improve systems and processes. The position translates technical details into practical solutions and supports technology that serves students and staff. The role requires regular on-campus and/or onsite attendance unless otherwise approved under the College’s remote work policy. Work is performed in an office, classroom, or lab setting using technology, with frequent interaction with students, faculty, and staff in person, by telephone, and by computer. The anticipated schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. This is a full-time, exempt position. The salary range begins at $61,046, with salary dependent on education, experience, and internal equity.

Requirements

Bachelor’s degree in Information Technology, Computer Information Systems, Business Information Systems, or a related field, plus one year of experience supporting enterprise applications, ERP systems, or business information systems; or an equivalent combination of education and experience totaling five years.
Experience troubleshooting software applications and working with end users.
Ability to quickly learn technologies and software applications, analyze data, identify trends, and resolve application issues.
Ability to prioritize multiple tasks and work independently and collaboratively.
Effective oral and written communication skills and strong interpersonal communication.
Ability to work with students, faculty, staff, and the general public.
Skill with Microsoft Office Suite, Google applications, and video conferencing technology.
Ability to execute organization and department policies and procedures.
Ability to handle confidential and sensitive information with discretion.

Nice To Haves

Experience supporting Ellucian Colleague in a higher education environment.
Familiarity with student information systems (SIS).
Experience with reporting tools and database research.
Experience testing software updates and ERP enhancements.
Experience working directly with software vendors and functional departments.

Responsibilities

Provide functional and technical support for the College’s student information systems and other assigned enterprise applications, focusing on student processes and workflows.
Troubleshoot application and data issues using system knowledge, reporting tools, spreadsheets, and other resources.
Create and modify basic operational reports and help users identify reporting needs.
Test application changes, integrations, software updates, fixes, and new functionality, and document results.
Develop knowledge of student information system processes across departments and how they connect throughout the student lifecycle.
Research application features and help departments use available system functionality effectively.
Provide user support and training, and maintain system documentation and support resources.
Use reporting tools, queries, rules, scripting, and other development tools to create or modify reports, business logic, and simple technical solutions supporting student processes and workflows.
Work with vendors to resolve issues.
Participate in internal and external committees as assigned.
Perform other duties as assigned.