Student System Support Representative

Tacoma Public Schools•Central Administration Building (CAB) 601 S 8th St., WA

20h•Onsite

About The Position

This position provides day-to-day support for student system and enrollment activities across the district. This position assists schools, families, and district teams by updating and maintaining accurate student and parent information, supporting access to family tools, and responding to common questions. The position works closely with Enrollment Services and Student Information Systems teams to ensure smooth operations and quality customer service.

Requirements

High school graduation or equivalent
Experience working with student information systems
Experience performing office, clerical, or administrative support duties, including working with records, data entry, and customer service
Fingerprints and successful WSP and FBI background clearance/sexual misconduct clearance
Knowledge of human resources/employment practices and collective bargaining agreements.
Knowledge of the District’s policies and procedures.
Knowledge of general secretarial procedures and practices.
Knowledge of correct spelling, grammar, punctuation, and English usage to prepare professional correspondence.
Knowledge of computers and related software applications, including word processing, spreadsheets, databases, and web-based systems.
Skill in obtaining, clarifying and exchanging information.
Skill in providing courteous customer service to students, families, school staff, and district personnel.
Skill in effective problem solving and decision making.
Ability to interpret collective bargaining agreements.
Ability to work independently without direct supervision.
Ability to operate a personal computer with spreadsheet software.
Ability to maintain confidentiality and handle sensitive information in accordance with district policies and procedures.
Ability to accurately perform arithmetical calculations.
Ability to concentrate on detail and be precise.
Ability to maintain accurate records and perform detailed data entry with a high degree of accuracy.
Ability to communicate effectively with a variety of people.
Ability to organize work, manage multiple tasks, and meet deadlines in a fast-paced environment.
Ability to demonstrate reasonable, reliable, and regular attendance.
Ability to establish and maintain effective working relationships with a variety of people in a multi-cultural setting.
Demonstrated ability to follow established procedures and work collaboratively as part of a team
Ability to participate as a team member.

Nice To Haves

Work experience with a school district in a confidential role preferred
Human resources experience preferred

Responsibilities

Reviews and combines duplicate student and parent records to help keep information accurate and up to date.
Assists parents and guardians with accessing ParentVUE by answering questions, resetting access, and guiding them through the process.
Assists with submitting new students for assignment of state student identification numbers following established procedures.
Updates written guides, job aids, and training materials to ensure they are clear, current, and easy for staff to use.
Provides front-line assistance to school and district staff by answering common questions, including how to find reports, navigate the system, or access ParentVUE.
Assists with transcript entry for comprehensive high schools to support accurate student records.
Supports enrollment processing for the Enrollment Services team and comprehensive high schools, as assigned by the Director.
Supports comprehensive high schools with enrollment, scheduling, and course history processes, as assigned by the Director.
Performs other related duties as assigned to support district and school operations.
Maintains and updates knowledge and skills required for success in the position by participating in professional development activities as needed or as assigned.
Maintains high level of professionalism in all communication while providing excellent customer service.
Performs special projects and related duties as assigned, on a temporary basis.
Regular, reliable, predictable attendance or physical presence is an essential job requirement and critical to the performance of the work.