Student Support Tech Aid

University of New Mexico • Gallup, NM

2d • Onsite

About The Position

Provide computer assistance to all ITS customers (including students, staff, faculty, and the public) for computer and network problems.

Requirements

• Basic problem-solving skills.
• Excellent communication skills.
• Good customer service skills.
• Openness to learning new skills and technologies.
• Basic level of technical expertise, including familiarity with email, MS operating systems, MS Office, and the internet.

Responsibilities

• Answer customer requests via telephone, chat, AAQ’s and walk-in.
• Provide support per the Support Center triage process:
• Accurately log call, including description of issues, required information, and troubleshooting steps.
• View all Whiteboards for current issues and outages.
• Search Public and Private FastInfo Knowledge bases for answers/troubleshooting steps and relevant processes and agreements.
• Provide customer with answer/troubleshooting if possible.
• Perform testing of new ITS Services.
• Special projects as assigned.
• Other job-related duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees