Student Support Supervisor

Los Rios Community College District•Sacramento, CA

About The Position

Under the direction of the assigned administrator and in cooperation with program coordinators, the Student Support Supervisor plans, organizes, and directs the operations of assigned programs. Assigned programs and services may include CalWORKs/TANF, a Call Center, Career Center, Disabled Student Programs & Services, EOP&S/CARE, Library Online Support Services, Open Learning Resources Labs, Outreach, Reading Writing Center, Tutoring, or Veterans Resources Center. The role supports student success and program effectiveness by coordinating services, overseeing program operations and staff, maintaining records and budgets, and ensuring accountability and compliance. The supervisor may also conduct outreach, coordinate workshops and events, build community and agency relationships, and participate in committees.

Requirements

Three years of increasingly responsible experience in student services, academic support services, public services, community college and/or public agency program development, coordination and evaluation, or similar experience; one year must be in a lead or supervisory capacity. The lead/supervisory experience may also count toward the three-year experience requirement.
A bachelor's degree from an accredited institution, or an associate's degree from an accredited institution plus two additional qualifying years of experience.
An equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including students with physical or learning disabilities and differences in learning styles.
Ability to successfully foster and support an inclusive educational and employment environment.
Applicants must be authorized to work for any employer in the United States; visa sponsorship is not available.
Submit a Los Rios Community College District application, letter of interest, and resume. Applications must include the required information and documentation; do not refer reviewers to other documents in place of information on the application.

Responsibilities

Plan, organize, and direct assigned student and/or academic support programs to promote student success and overall program effectiveness.
Coordinate support services, including services for students taking classes online.
Establish and maintain accurate program and agency records, including student eligibility, participation, and progress records.
Train, supervise, and evaluate assigned employees; participate in interviewing and selecting new employees.
Ensure accountability and adherence to applicable laws, regulations, policies, and procedures.
Prepare, monitor, and maintain budgets, expenditures, funds, and budget allocations in accordance with District policies and established guidelines.
Develop and implement departmental procedures, forms, activities, and materials to support efficient program operations.
Develop and conduct training and support its implementation for effective program operations and accountability.
Participate in program reviews and audits.
Prepare and submit program- and grant-related plans, reports, and other documents.
Interpret and apply complex procedures in diverse situations using independent judgment.
Respond to requests for information from students, employees, and the public.
Build and maintain effective working relationships and collaborate with college and District employees, faculty, administrators, and agency representatives.
Coordinate assigned program workshops and events.
Administer disciplinary actions when necessary.
May develop and maintain liaisons with local high schools, area employers, and community-based organizations to provide enhanced student opportunities.
May oversee and participate in outreach and recruitment activities.
May lead or serve on appropriate committees.
Perform related duties as assigned.