Student Support Specialist

University of Arkansas System • Fayetteville, NC

3d • Onsite

About The Position

The Student Support Specialist provides direct outreach and support to online students, particularly newly admitted students during onboarding and the first semester. This position monitors student progress, responds to questions and service requests, troubleshoots barriers related to enrollment and engagement, maintains accurate records in institutional systems, and collaborates with campus partners to ensure timely resolution of student concerns. The role also contributes to service improvement efforts, student-facing resource development, and training/documentation that support consistent, high-quality service delivery. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Requirements

• Bachelor’s degree from an accredited institution of higher education
• At least two years of experience in customer service, student services, advising, case management, or program administration
• Experience using business software systems and databases

Nice To Haves

• Bachelor’s degree in Psychology, Sociology, Social Work, Education, Higher Education, or a related field from an accredited institution of higher education
• Experience working with non-traditional, off-campus, or online students
• Experience using student success, CRM, or student information systems such as Slate, Workday, or Starfish
• Experience with University of Arkansas student support systems and resources
• Experience developing student communications, support resources, or service improvement initiatives

Responsibilities

• Provides direct outreach and support to online students, particularly newly admitted students during onboarding and the first semester.
• Monitors student progress.
• Responds to questions and service requests.
• Troubleshoots barriers related to enrollment and engagement.
• Maintains accurate records in institutional systems.
• Collaborates with campus partners to ensure timely resolution of student concerns.
• Contributes to service improvement efforts.
• Contributes to student-facing resource development.
• Contributes to training/documentation that support consistent, high-quality service delivery.
• Maintains regular, reliable, and non-disruptive attendance.
• Creates and maintains collegial, harmonious working relationships with others.

Benefits

• University contributions to health, dental, life and disability insurance
• Tuition waivers for employees and their families
• 12 official holidays
• Immediate leave accrual
• Choice of retirement programs with university contributions ranging from 5 to 10% of employee salary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level