Student Support Specialist

Arizona State University•Tempe, AZ

23h•Onsite

About The Position

The T. Denny Sanford School of Social and Family Dynamics at Arizona State University is seeking a Student Support Specialist to join our team. The Student Support Specialist serves as the first point of contact for the School. In this role, you will support undergraduate, graduate, and prospective students by addressing general inquiries and connecting them to appropriate contacts and resources via phone, email, and chat. You will also provide essential administrative support to the Sanford School advising staff. A function of this position is to develop a deep understanding of student needs and communicate effectively with relevant teams to ensure the best possible educational experience. The Student Support Specialist facilitates connections to a broad range of academic, professional, and personal support services — helping students overcome barriers, strengthen their skills, and ultimately improve persistence and graduation rates.

Requirements

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Proficiency with personal computers and related software applications

Nice To Haves

Knowledge of organizational and administrative practices
Strong skills in organizing, prioritizing, and managing competing work activities effectively
Demonstrated customer service experience in a professional or educational setting
Excellent verbal and written communication skills
Ability to establish and maintain effective working relationships with students, faculty, and staff
Experience supporting programs of study for a student population
Demonstrated ability to self-direct on identified projects while also functioning as a high-performing team member
Flexibility, resilience, and the ability to manage quickly changing priorities, including conflict resolution
Proficiency with Salesforce, PeopleSoft, and Microsoft Office applications (email, spreadsheets, presentations, and documents)
Comfort troubleshooting technical issues and working through detailed administrative processes

Responsibilities

Serve as the primary reception desk contact, welcoming, checking in, and directing all incoming students, guests, and inquiries
Confer with students regarding program procedures, policies, and technical guidance, directing them to the appropriate advisor for further assistance
Administer support to enrolled and prospective students, including course registration, graduation processing, petitioning, withdrawals, program documentation, and student orientations and information sessions
Respond to student questions and concerns in a timely, helpful, and encouraging manner
Assist with make-up exams, course overrides, and general advising inquiries
Support student outreach efforts and manage Salesforce-related student inquiries
Coordinate Alpha Kappa Delta (AKD) Honor Society activities and related correspondence
Manage email and phone communications on behalf of the school
Generate and maintain reports, including graduation audits, grad checks, incomplete grades, and prerequisite reviews
Handle mail services and deliveries, and bulletin board updates
Provide backup support for parking validations, master key access, and academic scheduling
Review and help ensure adequate E2E staff coverage for student appointments
Perform detail-oriented administrative tasks accurately and efficiently
Initiate and sustain strong, positive working relationships with program coordinators, department chairs, and university units
Work collaboratively across university departments to facilitate comprehensive student support
Serve as backup support for advising, scheduling, and event coordination as needed
Attend and participate in staff meetings, professional development seminars, and student support-related meetings
Perform other duties as assigned