Student Support Specialist - Billingsville

Ascend Nonprofit Solutions•Charlotte, NC

13d

About The Position

The Student Support Specialist plans, coordinates, and manages Communities In Schools (CIS) operations at an assigned school site, implementing the CIS model of integrated student supports in compliance with CIS National accreditation standards. The role works directly with students, families, school administrators and staff, and community partners to improve attendance, academics, and behavior; connect school content to real-world experiences; foster positive character development; and build students’ intrinsic motivation. The specialist leads school-based program planning and delivery, assesses school-wide and individual student needs, develops a measurable annual support plan, and coordinates services across universal, targeted, and intensive support tiers. The role also provides student case management and academic, behavioral, and social-emotional interventions; strengthens family-school connections; coordinates access to essential resources; evaluates outcomes; and maintains student records and reports. The position is located in the Charlotte Mecklenburg area and requires regular, satisfactory attendance and punctuality. A criminal background check and pre-employment drug test are required; financial credit and driving record checks are required if applicable.

Requirements

At least a bachelor's degree.
At least 2 years of relevant equivalent experience in education, social work, or a related field.
Computer proficiency in Microsoft Office and experience with Google Suite and Zoom or other virtual meeting platforms.
Strong verbal and written communication, interpersonal, and people skills.
Ability to analyze and interpret business periodicals, professional journals, technical manuals, and governmental regulations.
Ability to write and edit reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from managers, school leaders, clients, and the general public, orally and in writing.
Ability to speak effectively with guests, candidates, or employees one-on-one or in a group setting.
Regular and satisfactory attendance and punctuality.
Regular and satisfactory performance, including meeting process deadlines and stated deliverables.
Ability to meet the physical demands of the job, including occasionally lifting or moving up to 25 pounds.
Successful completion of a criminal background check and pre-employment drug test.
Financial credit check and driving record check, if applicable.

Responsibilities

Build and lead a school-based support team in collaboration with school administrators, faculty, volunteers, and community partners.
Lead the annual needs assessment using school and district data, surveys, and stakeholder input to identify school-wide and individual student needs.
Develop and implement an annual site support plan with measurable objectives and procedures for Tier I, Tier II, and Tier III services.
Coordinate evidence-based services aligned with Academic, Behavior, Coursework/College/Career, and Parent Engagement (ABC 3 + P) focus areas.
Monitor and adjust services regularly to maximize effectiveness and student impact.
Identify, support, and monitor students at moderate to high risk of dropping out, addressing attendance, academic, and behavioral needs.
Provide academic, behavioral, social-emotional, and life skills support through individual and group interventions and enrichment opportunities.
Work with parents and guardians to strengthen home-school connections, support academic success, and assist with career planning and post-secondary preparation.
Coordinate access to health, dental, vision, and other resources to remove academic barriers.
Assess and evaluate program outcomes to measure impact.
Maintain accurate and timely student records in the CIS Student Information System (CISDM).
Prepare annual end-of-year reports for school and affiliate leadership and contribute to local, state, and national reporting requirements.
Maintain positive relationships with school personnel, families, and community partners.
Participate in site team meetings, staff meetings, professional development, and other events supporting student engagement and program effectiveness.
Demonstrate professionalism and cultural responsiveness and serve as a positive role model for youth.
Perform other duties as assigned, including assisting in other areas to cover absences, relieve peak periods, or balance workloads.