Student Support Specialist

Lanier Technical College • Gainesville, GA

1d • Hybrid

About The Position

Lanier Technical College is seeking a full-time, benefits-eligible Student Support Specialist. This position provides operational assistance across programs within the Student Support Services Department, focusing on student engagement, retention, and success. The role involves administrative support, data collection and entry, administering accommodated testing, assisting with event planning, managing the student ID process, training work-study students, and providing front desk support. The specialist will foster a welcoming, student-centered environment and maintain confidentiality in compliance with FERPA and departmental policies. This position is classified as a "Campus Security Authority" as per the "Jeanne Clery Act."

Requirements

• Associates degree from a regionally accredited college or university AND Three (3) years of related work experience, to include working with the public in a customer service environment.
• Ability to work flexible hours and maintain a 40-hour workweek, to include evenings and weekends on occasion.
• Skill in the operation of computers and job-related software programs, i.e. Microsoft Office Suite.
• Effective oral and written communication skills.
• Effective organization and time management skills.
• Effective skill in interpersonal relations and in dealing with the public.
• High school diploma or equivalent and one (1) year of work-related experience or Microsoft Office Application Professional Certificate and one (1) year of work-related experience

Nice To Haves

• Work experience using a student information system, such as Banner or a College CRM System.
• Experience in event planning.
• Proficiency in Spanish.

Responsibilities

• Provides administrative support to assist with service delivery.
• Collects and compiles related data for Special Populations, Accessibility Services and Career Services departments.
• Enters information from forms, records, and reports into BANNER and other designated data management systems, codes information accurately and consistently.
• Administers and monitors accommodated testing for Accessibility Services, ensuring compliance with approved accommodations, secure testing environments, and proper documentation.
• Assists with planning, coordination, and execution of major departmental events including the Annual Career Fair, Resource Fair, Campus Life events and other special projects or activities.
• Manages student ID process; verifies student enrollment and identity prior to issuing ID; operates ID card equipment; maintains ID card supplies, equipment functionality, and secure handling of student information.
• Assists in training and supervising work‑study students assigned to the department.
• Will provide back-up front desk support to Receptionist one day per week to cover for lunch, breaks, appointments, etc.
• Fosters a welcoming, student‑centered environment and communicates effectively with students, faculty, staff, and community partners.
• Maintains confidentiality and compliance with FERPA and departmental policies.
• Other work-related duties as assigned by Supervisor.

Benefits

• A choice of retirement plans (Georgia State Employees’ Pension and Savings Plan or Teachers’ Retirement System)
• Health and flexible benefits insurance options
• Sick leave and annual leave accruals (10 hours each monthly)
• 13 state holidays
• Telework options, one day per workweek, after six (6) months of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree