Student Support Specialist I

Kansas City Kansas Community College•Kansas City, KS

1d•$40,136 - $55,185•Onsite

About The Position

The Student Support Specialist I serves as a primary front-line point of contact for the Student Success Center, welcoming and assisting a high volume of prospective and current students, faculty, staff, and community members each day. This position provides prompt, professional customer service while helping students navigate key steps in the advising and enrollment process. This role supports student success by prioritizing needs, coordinating advising appointments, assisting with the placement testing and evaluation process, and connecting students with appropriate campus resources. Working within a collaborative, team-based environment, the Specialist I helps guide students from admissions through advising, enrollment, and career exploration while supporting the mission and strategic priorities of Kansas City Kansas Community College (KCKCC).

Requirements

High School Diploma/GED with four (4) years of relevant experience OR Associate degree or higher with two (2) years of relevant experience.
Two (2) years of experience working in a fast-paced customer service or student services environment.
Have demonstrated in-depth knowledge of a broad range of academic advising, placement testing, career services, and other KCKCC programs and services to attract and support students.
Possess strong written and oral communication skills.
Ability to triage student needs and connect students with campus resources.
High energy, self-starter who can work independently, with minimal supervision.
Ability to develop and maintain excellent working relationships and establish credibility with all levels of students, faculty, and staff in the organization and community partners.
Detail-oriented.
Working knowledge of Microsoft Office 365 applications.
Ability to manage several projects with multiple deadlines simultaneously.

Nice To Haves

Customer service experience working with students in a higher education setting.
Experience working with student information systems or higher education technology platforms.
Multilingual speaking and writing proficiency.

Responsibilities

Serve as the first point of contact for students visiting the Student Success Center, managing student flow by greeting and checking in students, assessing needs, and directing them to appropriate services or staff members.
Triage students' needs before advising appointments by identifying questions, reviewing student records, identifying potential enrollment barriers, and directing students to appropriate campus services.
Prepare students for advising appointments by reviewing enrollment readiness, confirming documentation, placement information, and account status.
Verify student holds and guide students to offices that can resolve enrollment restrictions.
Assist students with navigating college systems and technology, including the student portal, appointment scheduling tools, and other student-facing platforms.
Provide guidance on enrollment steps, advising procedures, and campus resources.
Manage the advising appointment scheduling system (Who’s Next Software or equivalent).
Schedule, modify, cancel, and coordinate advising appointments.
Monitor calendars and help maintain appropriate coverage to uphold Student Success Center operations.
Communicate appointment expectations and preparation steps to students.
Assist with placement testing logistics, test proctoring, and related processes.
Support placement determinations and provide general interpretation of placement results.
Help students understand placement outcomes and next steps for advising and enrollment.
Respond to phone, email, and in-person inquiries related to advising and enrollment processes.
Provide professional communication with students, families, faculty, staff, and community members.
Assist with student messaging, including appointment reminders and Student Success Center social media communication.
Identify common student questions or barriers related to enrollment and communicate trends to Student Success Center leadership to support continuous improvement of services.
Maintain reception area and ensure informational materials remain current.
Support document scanning, record management, and processing of paperwork.
Assist with supply coordination and operational needs.
Support Student Success Center initiatives and projects as assigned.
Perform other duties as assigned by the Assistant Director of Student Success and Retention.