Student Support Specialist 1

Arizona State University • Tempe, AZ

3d • Onsite

About The Position

The Herberger Institute for Design and the Arts at Arizona State University is seeking an outgoing Student Support Specialist 1 to support the academic success team for the Office of Student Success at the Tempe campus. The individual in this position will deliver exceptional customer service to the Institute’s students including greeting visitors, scheduling appointments and providing answers to student inquiries. This role connects students to a variety of academic, professional, and personal support services to enhance their academic skills and increase persistence and graduation rates.

Requirements

• Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Experience in Microsoft Office Suite, AdobeSign, Saleforce, Google Drives, and PeopleSoft.
• Experience in dealing with confidential and sensitive information

Nice To Haves

• Experience in higher education.
• Experience in arts and/or design.
• Demonstrated knowledge and skill in office procedures.
• Experience in establishing priorities.
• Evidence of effective communication.
• Experience with building strong relationships.

Responsibilities

• Handles a large volume of in-person visitors, phone calls, and email inquiries; greets visitors and directs them appropriately, answers phone calls in a professional and courteous manner, and directs calls to appropriate personnel.
• Answers student inquiries, assists with student concerns, and assists with scheduling student appointments.
• Provides administrative support including scheduling meetings, monitoring academic advisor calendars, assisting students with registration form processing, and routing digital forms to other campus offices as necessary.
• Manages the daily opening and closing of the Office of Student Success suite.
• Provides training and support to front desk student employees.
• Compiles routine reports.
• Sends out weekly advising survey.
• Maintains inventory of office supplies and prepares supply orders.
• Retrieves and distributes mail from mailroom and various offices on campus.
• Reviews student records to confirm admission, major, and advising needs.
• Assists with random assignments, special projects, advising matters, and activities as requested
• Acts as a liaison to department, college, and university committees on issues related to academic success.
• Other related duties as assigned.

Benefits

• Consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree