PT Student Support Phone Operator

Midland College•Midland, TX

5d•Onsite

About The Position

Responsible for answering and directing incoming calls, providing information, and taking messages. Responsible for providing efficient and professional telephone support to students, faculty, staff, and the public. This role involves answering incoming calls, providing information, routing calls, and handling inquiries related to student services, academic support, and general college information. At Midland College, we believe education transforms lives, strengthens communities, and creates opportunity for future generations. As a driving force for workforce development and economic growth in the Permian Basin, we serve dual-credit students, first-time-in-college learners, adult students, and working professionals. Through strong partnerships with K-12 schools, universities, business and industry, and community organizations, we make education accessible, prepare students for meaningful careers, and help shape the future of our region. Midland College is a dynamic institution experiencing rapid enrollment growth and institutional growth. We are continually evaluating how we work, challenging ourselves to improve, and embracing innovation to serve our students and community better. Three Core Values define our culture: YES – We embrace challenges with curiosity, optimism, and a solutions-oriented mindset. STUDENTS – Student success is at the center of every decision we make. ACT – We take ownership, move with purpose, and deliver meaningful results. We seek individuals who are adaptable, resilient, and energized by change. Our employees ask thoughtful questions, challenge the status quo, solve problems collaboratively, and continuously look for better ways to serve students. We work hard, think strategically, and hold ourselves accountable. We also believe great teams support one another, celebrate successes, and bring positivity, perspective, and a sense of humor to the workplace. What You Can Expect at Midland College: A leadership team committed to action, collaboration, and continuous improvement. A Board of Trustees that values stewardship, innovation, and long-term vision. A community that believes deeply in the power of education to create opportunities. Meaningful work, supportive colleagues, and the opportunity to make a lasting impact, every single day. If you're passionate about making a difference, excited by growth and innovation, and ready to help students succeed while strengthening the Permian Basin, we invite you to join our team.

Requirements

High school diploma or equivalent
Computer literacy to include experience working with Microsoft Office software
Knowledge of general office equipment including copier, fax machine, and multi-line telephone
Excellent communication and interpersonal skills, as well as strong organizational skills
Critical thinking skills and detail-oriented

Nice To Haves

Associate degree in a related field
Prior clerical experience
Experience working in higher education
Experience with departmental budgets
Bilingual in English and Spanish
Experience with Jenzabar student information system software

Responsibilities

Promptly answering incoming calls and directing them to the appropriate department, person, or resource
Assisting callers with inquiries, providing general information about Midland College or its services, and guiding them to the necessary resources/departments
Utilizing telephone systems to manage multiple calls and ensure efficient call handling
Addressing customer concerns and ensuring a positive customer experience
Providing friendly and professional customer service to all callers
Handling multiple calls simultaneously, prioritizing tasks, and maintaining composure under pressure
Other duties as assigned