Student Support Lab Instructor

Valley College•Cleveland, OH

3d•Hybrid

About The Position

The Student Support Lab Instructor supports student retention, engagement, and academic achievement throughout the student lifecycle while providing instructional and skills-based support within the laboratory environment. This role serves as a key resource for students by identifying and addressing barriers to success, monitoring academic progress, conducting proactive outreach, and reinforcing hands-on clinical and laboratory competencies. The ideal candidate demonstrates experience in student coaching, advising, training, instruction, or skills development; the ability to work independently while maintaining compliance with institutional policies and procedures; proficiency with student information systems, learning management systems, Microsoft Office applications, and related educational technologies; and strong communication skills with a commitment to professionalism and confidentiality.

Requirements

Proficiency with student information systems, learning management systems, Microsoft Office applications, and related educational technologies.
Strong communication skills with a commitment to professionalism and confidentiality.
Ability to work independently while maintaining compliance with institutional policies and procedures.
Associate degree or higher in Medical Assistant or related field. Will consider medical assistant diploma upon experience and competencies.
At least three years of prior practical work experience as Medical Clinical Assistant or related field.

Nice To Haves

National certification as a Medical Assistant-such as through the National Healthcareer Association (NHA) is a plus.

Responsibilities

Conduct Welcome Calls and Student Success Plan Calls to establish student goals and develop strategies for overcoming obstacles to completion.
Partner with Admissions to prepare students for their first day and promote student readiness.
Maintain proactive communication with students throughout their educational journey through phone, email, virtual, or in-person interactions.
Monitor attendance, engagement, and academic progress, providing intervention and support to at-risk students.
Support retention initiatives through outreach during key milestones and periods of increased risk.
Serve as a liaison between students, faculty, and staff to facilitate communication and resolve concerns.
Facilitate and support lab activities, assignments, and learning experiences in accordance with program curriculum.
Instruct, guide, and coach students in the lab learning environment.
Demonstrate procedures, processes, and proper equipment usage as required by the curriculum.
Evaluate student skill development, provide constructive feedback, and maintain appropriate assessment records.
Tutor and mentor students who require additional assistance with lab skills or course concepts.
Maintain accurate and up-to-date records of student competencies, skill checklists, and progress.
Foster a professional, safe, and supportive learning environment that promotes student confidence and success.
Verify student identity and ensure compliance with FERPA and institutional policies.
Maintain accurate student records, reports, and required documentation
Compile retention, academic progress, and student success reports, as assigned.
Ensure timely documentation of student interactions, interventions, and academic support activities
Support first-contact resolution and efficient student service.
Collaborate with Admissions, Academic Affairs, faculty, and campus staff to support student persistence, academic success, program completion, and positive educational outcomes.
Collaborate with the Academic Affairs team to address academic and retention-related concerns.
Participate in departmental, faculty, and institutional meetings to support student success initiatives and operational effectiveness.
Contribute feedback regarding curriculum effectiveness, student performance, and student success strategies.
Assist with implementation of academic interventions and student success initiatives that support institutional goals.
Develop a professional development (self-development and professional growth) plan.
Provide documentation that demonstrates the professional development plan has been executed.
Attend departmental meetings and participate in professional development and compliance training activities.
Other duties as assigned.