Student Ticketing Support (Student)

Chapman University Careers•Irvine, CA

1d•Onsite

About The Position

This role provides general administrative and office support, with a focus on event ticketing and customer service. The position involves assisting with ticketing, scanning, and patron interactions for both free and paid events, as well as providing support within the ticketing office during regular business hours. The goal is to ensure smooth event operations and excellent customer service for all patrons.

Requirements

Little to minimal prior experience.
Ability to learn support process.
Familiarity with Microsoft Office Suite.

Responsibilities

Assist with ticketing and scanning at free and paid events on-campus, and occasionally off-campus.
Help manage Pick Up Upon Arrival tickets and RSVP lists at events.
Use scanners at events to validate tickets.
Ensure all attendees have a valid ticket and send any invalid tickets back to the ticket office for further investigation.
Sell tickets.
Reprint tickets.
Adhere to PCI compliance regulations for dealing with credit cards.
Provide customer service support during regular Ticketing Services hours, Monday-Friday 9 a.m. – 4 p.m., to patrons who are purchasing in-person or over the phone.
Clean up duplicates within the system on an ongoing basis.
Format and clean up new accounts within the system on an ongoing basis.
Assist with general office tasks.
Complete patron orders/ticket exchanges.
Help users with their online accounts.
Answer questions about events, parking, and directions.
Register vehicles for free parking.
Provide superb customer service to all patrons on campus including students, faculty, staff and external visitors.
Other duties as assigned.