Student Support (Enrollment Assistant, 0079773)

University of Hawaii•Honolulu, HI

12d•Hybrid

About The Position

This position is responsible for supporting student enrollment services at Honolulu Community College. The role involves coordinating campus visits, planning and executing enrollment events, developing recruitment strategies, and assisting with administrative tasks related to admissions and records. The Enrollment Assistant will also supervise student assistants and represent the college to prospective students and the community.

Requirements

Possession of a baccalaureate degree in counseling, education, humanities, social sciences, sociology, psychology, business, marketing, STEM, or related field and 1 year of progressively responsible professional experience with responsibilities for student services in higher education, customer service, event planning or visitor services; or any equivalent combination of education and/or professional work experience.
Functional knowledge of principles, practices and techniques in the area of student services, event planning, or customer service.
Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations, and systems associated with student services, event planning, or customer service.
Demonstrated ability to recognize problems, identify possible causes and resolve the full range of problems that may commonly occur in the area of student services, event planning, or customer service.
Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.
Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
Demonstrated ability to operate a personal computer and word processing software.
Ability to perform work requiring strong analytical and problem-solving skills with strong attention to detail and follow-up.
Ability to provide excellent customer service.
Ability to be flexible and adaptive in a fast-paced, challenging and ever-changing environment.
Ability to report to off-campus sites to participate in meetings, presentations, and visitations, etc.

Nice To Haves

Master's degree in counseling, education, humanities, social sciences, sociology, psychology, business, marketing, STEM, or related field.
Working knowledge of academic policies and procedures, and federal privacy regulations, such as FERPA.
Experience planning and/or coordinating events.
Experience in the collection, analysis, organization, and distribution of information for data-driven decisions.
Demonstrated familiarity or prior experience working with the cultural, social and economic diversity of Hawaii's student population.
Experience working in higher education.
Experience managing student employees.

Responsibilities

Schedules and coordinates campus visits for prospective students, families, and community members, ensuring all tour logistics are well coordinated.
Manages the campus visit request process, including emails, scheduling platform, and visit follow-up.
Works collaboratively with campus departments and faculty to coordinate campus visits, including virtual tours, workshops, and events.
Leads campus visits when student staffing is not available.
Develops and updates tour scripts and materials to reflect Honolulu CC's latest offerings and achievements.
Plans and coordinates major enrollment events for the campus, including counselor workshops and enrollment events.
Manages event logistics, including space reservations, catering, transportation, technology, and promotional materials.
Oversees event registration and communication with attendees before and after events.
Develops/updates public presentations assessing appropriate and effective recruiting and marketing strategies for various target audiences.
Assists with the hiring, training, and supervision of student assistants that support campus visits and enrollment events.
Promotes and proudly represents Honolulu Community College to prospective students, families, and community members.
Creates workflows and prepares/designs resources that help to deliver effective customer service to students and the general public.
Answers phone calls from interested students and/or their family members, providing accurate information and referrals.
Keeps abreast of current information about academic programs and related student services opportunities.
Provides admission and enrollment services, including responding to inquiries, maintaining student records, data analysis and reporting, and document review and processing.
Assists with the development and implementation of Admissions and Records processes and procedures.
Assists with data extractions, reporting, and statistical analysis to support admissions and enrollment activities.
Reviews and processes admissions and records office documents.
Ensures that the management and disposition of student records are in compliance with all applicable rules, regulations, policies, and procedures.
Serves as a Designated School Official with SEVIS to assist in the management of international student affairs.
Assists in reviewing and editing the Honolulu CC catalog and registration guide.
Assists with training, planning, coordination, implementation, and evaluation of events that promote application and enrollment.
Assists with recruitment, coordination, and onboarding activities for new, transfer, and returning students.
Assists in training and educating internal and external stakeholders about Admissions & Records processes and policies.
Assists with the maintenance of Admission and Records web pages.
Keeps abreast of current developments in higher education relevant to assigned functions.
Provides recommendations to the Registrar regarding events and their effectiveness in relation to overall admissions strategies.
Assists in the development and updating promotional brochures, flyers, literature, and other communication/marketing admissions collateral.
Assists in developing and executing communication plans for prospective students, applicants, and parents/counselors.
Performs other duties as assigned.