Student Support Advisor

Dorcas International•Providence, RI

13h

About The Position

Dorcas International Institute of Rhode Island is seeking a skilled Student Support Advisor to join their passionate and dedicated team. This non-profit organization has been empowering vulnerable populations for over 100 years by providing wraparound services to overcome educational, cultural, economic, and language barriers. The Student Support Advisor will provide comprehensive non-academic support services to adult education students, aiming to maximize their attendance and retention. This role serves as the primary non-academic point of contact for students, offering assistance with intakes, orientations, and educational testing. The advisor will also collaborate with the Management Team on student recruitment and retention strategies, conduct surveys, and contribute to program development.

Requirements

Minimum of an Associate’s Degree or 4 years equivalent experience.
Bilingual Spanish/English language skills required.
Subject matter expertise/experience in specific content areas and/or customer service.
Strong interpersonal and rapport building skills.
Ability to handle high volume of clients with differing abilities and backgrounds.
Motivational interviewing skills.
Ability to exercise judgement, identify problems and develop solutions.
Ability to manage time and priorities effectively; Strong multi-tasking ability.
Highly self-motivated, flexible, and enthusiastic team player who can collaborate with colleagues.
Excellent organizational and documentation skills; exemplary attention to detail (records, files, schedules, other).
Ability to effectively communicate with and work with diverse populations/cultures; possess patience, diplomacy, and tolerance.
Ability and flexibility to work a split shift and occasionally on Saturdays.
Ability to work within specific deadlines and deliver accurate and high-quality work.

Responsibilities

Coordinate and make appropriate referrals internally and externally for needed resources and services.
Ensure proper follow ups, have face-to-face or virtual interactions with clients and other parties as needed.
Provide problem solving assistance; act as mediator/liaison internally and externally.
Track, maintain and report student attendance, testing outcomes, and progress through education programs.
Maintain systematic records of student interactions, services and referrals, and outcomes in agency and external databases as required by funders.
Remain well versed and up to date in area of student support expertise.