Student Success & Workforce Specialist

Phalen Leadership Academies•Boston, MA

8d•Hybrid

About The Position

Skilled US is a nonprofit workforce development organization preparing Opportunity Youth and adults for family-sustaining careers through tuition-free education and training in high-demand industries. We combine academic instruction, career exposure, and strong wraparound support to help learners move from instability to long-term employment and economic mobility. We operate with urgency, high expectations, and a deep belief in our students. Our team is mission-driven, entrepreneurial, and committed to measurable outcomes. As a Student Success & Workforce Specialist, you will play a vital role in supporting students enrolled in college-based workforce training programs. This role focuses on persistence, completion, and career outcomes by providing comprehensive coaching, academic support, and career readiness services. You will equip students with the skills, knowledge, and resources necessary to successfully navigate workforce/training programs and transition into the workforce. This includes individualized coaching, structured career readiness programming, and collaboration with college/training and employer partners. The ideal candidate is passionate about student success, skilled in coaching and case management, and committed to helping individuals overcome barriers and achieve long-term career goals.

Requirements

Bachelor’s degree preferred
Minimum of two years of experience advising, coaching, or supporting adult students or workforce participants
Experience working with college students, adult learners, or workforce training programs preferred
Knowledge of workforce development, career pathways, and hiring trends
Understanding of career advising and education best practices
Experience with case management or student support service
Knowledge of Federal and State funding programs such as SNAP and WIOA (preferred)
Bilingual abilities are a plus (preferred)
Strong presentation and communication skills
Proficiency in spreadsheets (Excel), databases, and CRM platforms such as Salesforce
Excellent active listening, critical thinking, and problem-solving abilities
Strong organizational skills and ability to manage multiple priorities and a student caseload
High level of social perceptiveness and service orientation
Ability to analyze information, identify challenges, and implement solutions effectively

Nice To Haves

Knowledge of Federal and State funding programs such as SNAP and WIOA
Bilingual abilities

Responsibilities

Provide mentorship and coaching to students, creating a safe space to discuss academic progress, career goals, and personal barriers
Collaborate with recruitment and enrollment teams to enroll and onboard new students into new training programs
Develop and implement individualized student success and career plans
Maintain consistent student engagement through weekly check-ins
Monitor student attendance, academic progress, and program milestones
Track and respond to student drops, withdrawals, and risk indicators; implement timely intervention plans
Support the development and facilitation of structured career and workforce events
Provide direct support with resume development, interview preparation, and job search strategies
Contribute to efforts to increase college persistence and career readiness outcomes for all students
Collaborate with the employer engagement team to connect students with work-based learning opportunities and job opportunities
Respond to student inquiries in a timely and professional manner
Maintain accurate, comprehensive, and up-to-date records in the enrollment management system
Ensure all documentation and student data are entered according to program standards
Collaborate with internal teams, college staff, and external partners to connect students to wraparound services and support student success
Contribute to program improvement efforts and other duties as assigned