Student Success Specialist - Designated School Official

Chippewa Valley Technical College•Eau Claire, WI

1d•Hybrid

About The Position

The Student Success Specialist – Designated School Official provides proactive outreach, case management support, and targeted interventions to new and continuing students, including opportunity populations. Additionally, the Student Success Specialist – Designated School Official supports the administration of the College’s international student program.

Requirements

Excellent interpersonal and communication skills.
Proven ability to address issues with students and staff related to at-risk, underprepared and transitioning students, and academic success.
Proven ability to navigate and resolve conflicts effectively.
Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
Ability to recognize personal biases, adapt to different cultural situations, and demonstrate a commitment to respectful interactions with persons of various ethnic, cultural, socio-economic, or educational backgrounds.
Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
Intermediate knowledge of and skills with technology including software programs for communication, data collection, and decision making including, but not limited to, Office 365 Suite.
Ability to work a flexible schedule and travel to various campuses if necessary.
Master’s degree in Education, School/Mental Health Counseling, Student Affairs, or related field.
Minimum of one year of related work experience with opportunity populations and/or behavioral intervention programming.

Nice To Haves

Experience with international student F1 VISA/immigration preferred.
Certification and/or training in Title IX preferred.
Mental Health First Aid (or similar) training preferred.
Post-secondary professional experience preferred.
Bilingual preferred.

Responsibilities

Case manage progress of assigned student populations and measure the impact of prescribed interventions through specified case management databases.
Provide appropriate retention services and programming for assigned student populations.
Provide crisis intervention support, as well as behavioral intervention support, and coordinate community resource and mental health counseling referrals for assigned student populations based on best practices and by using relevant college systems.
Participate in CARE Team meetings as needed.
Work collaboratively with faculty and staff to monitor student progress.
Plan and implement proactive outreach and engagement strategies to share department services with students and staff through classroom visits, campus tour participation, new student orientation, and other campus presentations.
Support assigned student populations in developing skills necessary to succeed and overcome barriers.
Support the administration of Designated School Official (DSO) duties for prospective and current international student population under the direction of the Principal Designated School Official.
Co-lead department student organization (Empower).
Maintain reports on designated data systems for all students deemed at-risk, tracking their participation, use of interventions, and intervention outcomes.
Create and support an environment that focuses on value-added learning and culturally responsive student support services.
Crosstrain with department members to provide support and feedback.
Maintain confidentiality, including all student records.
Develop and implement student success workshops as needed.
Support, coordinate, monitor, and implement grant activities as assigned.
Participate on appropriate college teams and contribute to accomplishing the goals and objectives of the team(s).
Relate successfully with students and staff of diverse cultural, social, or educational backgrounds.

Benefits

3 – 4 weeks of paid vacation time based on years of service
11 paid holidays
Paid winter break
Paid summer break - the week of July 4th
4 paid personal days
3 weeks (15 days) paid sick time annually
Paid bereavement time
Paid volunteer time
Tuition reimbursement up to $2,500 annually
Health insurance for employee, spouse, and dependents with attached Health Savings Account (HSA); CVTC contributes $3,400 annually for a family plan or $1,700 annually for a single plan to your HSA
Wellness incentive of up to $600 for employees enrolled in CVTC’s health insurance
$2,500 cash-payment in lieu of CVTC health insurance coverage for employees who have credible coverage through another source
Dental insurance for employee, spouse, and dependents
Vision insurance for employee, spouse, and dependents
Life and long-term disability insurance premiums paid by CVTC
Wisconsin Retirement System (WRS), CVTC matches 7.2%, vested at 5 years of credible service
403(b) tax deferred annuity program
457(b) deferred compensation plan
Section 125 flexible spending accounts
Employee Assistance Program (EAP)
Professional development
Certified Gold Level Family Friendly Workplace (FFW)
Access to expansive collection of college and public library resources for personal and professional use
Free or low-cost services offered by CVTC program students, such as computer repair, automotive repair, Shear Inspiration Salon and Spa , aesthetician services and 620 West restaurant and culinary pop ups