School Certifying Official

University of Central Florida • Orlando, FL

3d • $18

About The Position

Military and Veteran Student Success: The Office of Military and Veteran Student Success, a unit within the Department of Access and Community Engagement, is dedicated to providing student veterans and military-connected students with an enriching and inclusive student experience. The office works with university and community partners to provide a student experience that allows student veterans and military-connected students to achieve educational and career goals through academic success and community partnerships. The Opportunity: The School Certifying Official has primary responsibility for processing timely and accurate VA Educational Benefit certifications. The school certifying official will monitor student enrollments for all student veterans and military-connected students utilizing VA Educational Benefits. Additionally, the certifying official will monitor financial transactions related to VA educational benefits, working closely with appropriate university offices to ensure regulatory compliance. The specialist will maintain thorough working knowledge of military and veteran's educational benefits, including all state and federal legislative requirements. Additionally, this position will be responsible for the case management and oversight of student academic success, referring those students in need of assistance to a higher level of academic support.

Requirements

• High School Diploma or Equivalent and 4+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
• Must be certified as a VA School Certifying Official within one year of hire.
• All applicants must be authorized to work for any U.S. employer.
• Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Nice To Haves

• Bachelor’s degree.
• Familiarity with military experience or veteran affairs.
• Customer Service experience.
• Excellent organizational skills and attention to detail.
• Outstanding communication skills, including interpersonal skills and presentation skills.

Responsibilities

• Responsible for reporting the enrollment and certification status for students utilizing VA educational benefits.
• Process VA educational benefits and enrollment certifications in VA ONCE in a timely and accurate manner.
• Ensures all required documentation is on hand and complete prior to certification.
• Maintains records and updates the database that contains the latest information on courses in the ACE guide, enrollment certifications, and other documentation.
• Safeguard records and sensitive documentation in a secure location to ensure student veterans and military-connected students’ privacy is protected.
• Provides case management for assigned student veterans and military-connected students to ensure compliance with enrollment hours, degree plans, and academic standing.
• Runs degree and grade reports as required to monitor student academic status.
• Refers students experiencing academic difficulty and/or on academic probation to the academic success coach or peer success coach team.
• Supervise school certifying assistants throughout the certification process to ensure information is annotated correctly and informatics are successfully entered into the PeopleSoft and Enrollment Manager system.
• Ensures customer service standards are upheld and information presented to customers is accurate.
• Lead accurate, engaging, and informative presentations on VA education benefits to prospective students and families. This role ensures military-connected students understand their eligibility, responsibilities, and processes related to benefits such as the Post-9/11 GI Bill, Dependent Education Assistance, and other VA-supported programs.
• Staff Advisor serving as the primary institutional representative and mentor for the campus chapter of the SALUTE, Veteran National Honor Society. Provides guidance, oversight, and administrative support to ensure the chapter operates in alignment with institutional policies and national organization standards while fostering leadership, academic excellence, and community engagement among student veterans.
• Responsible for primary oversight of Tuition Assistance (TA) programs and Educational Dollars for Duty (EDD) reporting. Ensures institutional compliance with federal, state, and Department of Defense (DoD) regulations while delivering high-quality service to active-duty service members.
• Primary contact for updating DoD AI Portal information pertaining to education enrollments and courses.
• All other duties as assigned.

Benefits

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees