School Certifying Official

University of Arkansas System • Fayetteville, NC

2d

About The Position

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations. The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life. As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary. The School Certifying Official is responsible for processing both pre and post registration certifications/verifications through the enrollment manager portal. They will assist students with questions related to VA benefits, via phone, email, or in person while providing excellent customer service. The School Certifying Official accepts responsibilities for explaining, analyzing, and interpreting VA policy changes while monitoring the student eligibility for benefits processing associated with this designation. They will also be responsible for maintaining and preparing documentation for annual and semi-annual compliance audits from State and Federal agencies. The Certifying Official will assist with the process of federal military education benefits and supervision of VA work study students. Additionally, they will be responsible for tracking laws and regulations that might affect the organization’s policies specific to military education benefits. This position is governed by state and federal laws and agency/institution policy and will work closely with campus and community partners to process military educational benefits. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Requirements

• Bachelor’s degree from an accredited institution of higher education
• Experience with Microsoft Excel
• Knowledge of customer service techniques
• Effective interpersonal, verbal, and written communication skills
• Data entry and keyboarding skills
• Ability to use computerized management information systems (databases)
• Ability to learn and follow complex procedures and detailed policies
• Ability to analyze financial information and prepare reports

Nice To Haves

• Master’s degree from an accredited institution of higher education
• Experience with VA-ONCE and/or Enrollment Manager
• Experience with VA Works certification processing platform

Responsibilities

• processing both pre and post registration certifications/verifications through the enrollment manager portal
• assist students with questions related to VA benefits, via phone, email, or in person while providing excellent customer service
• explaining, analyzing, and interpreting VA policy changes while monitoring the student eligibility for benefits processing associated with this designation
• maintaining and preparing documentation for annual and semi-annual compliance audits from State and Federal agencies
• assist with the process of federal military education benefits and supervision of VA work study students
• responsible for tracking laws and regulations that might affect the organization’s policies specific to military education benefits
• work closely with campus and community partners to process military educational benefits
• Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Benefits

• university contributions to health, dental, life and disability insurance
• tuition waivers for employees and their families
• 12 official holidays
• immediate leave accrual
• a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees