Student Success Counselor

Lutheran School of Theology at Chicago•Chicago, IL

7d•Hybrid

About The Position

The Lutheran School of Theology at Chicago (LSTC) is seeking a student-centered and proactive Student Success Counselor to serve as a primary advocate and resource for continuing students (those in their second year and beyond). This role is ideal for a dedicated professional who enjoys building relationships and managing diverse projects. The Student Success Counselor will be the bridge between academic requirements and the lived student experience, supporting both on-campus and online learners as they remain engaged and spiritually nourished. The work directly supports LSTC’s commitment to creation care, racial equity, and LGBTQIA+ inclusion by nurturing a diverse and vibrant student body.

Requirements

A master’s degree in student affairs, higher education leadership, or a relevant area of study is required.
Minimum of 3–5 years of progressive leadership or professional experience in student affairs, academic coaching, or chaplaincy.
Experience with CRM systems (e.g. Slate) and a strong understanding of digital platforms used to support online and hybrid learning communities.
An understanding of the Lutheran tradition and a firm commitment to social justice and authentic diversity.
Proven ability to mentor student leaders and work collaboratively across departments in a small, mission-driven environment.

Nice To Haves

We welcome candidates of all faith traditions who are committed to our mission of justice and inclusion.

Responsibilities

Serve as the primary resource for second-year students and beyond to support institutional retention goals.
Host regular success coaching meetings with all enrolled students to monitor well-being and academic persistence.
Partner and collaborate with faculty and the Registrar to understand student needs and concerns within their coursework and towards their academic progress.
Provide executive oversight and administrative support for student governance, clubs, activities, and organizations.
Assist with student housing logistics and international student support.
Partner and collaborate with the spiritual care team, fostering an inclusive environment for the spiritual growth of a diverse student body.
Partner with the Admissions Counselor to design and execute New Student and All-Student Orientations that welcome learners into the LSTC community.
Assist students in understanding their student financial accounts and provide financial wellness learning opportunities for students.
Provide specific oversight for the digital student journey, working to ensure that remote learners are integrated and supported in self-paced or real-time environments.
Partner with faculty and staff to implement proactive early-intervention systems and analyze student persistence data to identify areas for institutional improvement.