Student Success Coach

High Point University•High Point, NC

1d•Onsite

About The Position

High Point University’s Student Success Department is seeking a Student Success Coach. This position is responsible for providing appropriate academic and transitional support to first-year students applicable to all aspects of the student's life tasks: academic, personal, social, and career. The Student Success Coach is also responsible for a specific academic area and advising function. The candidate selected for this position will address the unique needs of first-year students by providing holistic/pro-active opportunities, academic support/advising, and transition support. The Student Success Coach will also assist in the implementation of programs and services designed to promote academic, personal, and social/emotional success, engagement, and retention of first-year students.

Requirements

Master's degree required in an appropriate, related field (Education, Counseling, Student Personnel, or others)
3 or more years of experience in advising and/or in higher education
3 or more years of experience in the field of academic advising, including working with at-risk students, transfer students and students with undeclared major status
Required experience in working with students in higher education settings
Knowledge of Microsoft Office and a student record system
Excellent communication and interpersonal skills
Excellent writing and speaking skills
Ability to analyze and synthesize situations and data, implement appropriate solutions, and create reports
Ability to multitask and work in a fast-paced environment
Ability to maintain professional appearance and demeanor in all situations with students, parents, and colleagues
Ability to work and thrive positively and collaboratively in an open environment

Nice To Haves

Knowledge about best practices in college transition/retention
Knowledge about late adolescent development - including social and emotional development
Experience working with late adolescents

Responsibilities

Assists in a year-long orientation program designed to meet the unique academic and social/emotional needs of first year students
Assists with first-year student activities that promote a sense of "belongingness" and "connection" to peers, High Point University, and the community
Assists with the development and dissemination of communication materials (brochures, website, social media, etc.) to enhance the services provided for first-year students including materials for various stakeholders (including faculty and parents)
Assists with seminars on topics related to first-year issues (time management, dealing with homesickness, leadership building, etc.)
Supports the academic success and progress of first-year students through class attendance monitoring, academic performance monitoring, transitional conferencing, and graduation planning in coordination with the Office of Academic Services
Provides student support through Developmental and Appreciative advising that comprehensively supports the whole student in all aspects of their life tasks - academic, personal, social, and career
Coordinates student academic support: academic advising, academic services/tutoring, Learning Excellence, and Accessibility Resources and Support
Provides academic and transitional advising support to all entering first-year students
Advises on course selection and academic planning, majors and careers, academic progress, and general university policies and procedures
Provides academic advising through group orientation, peer, and individualized contact
Develops rapport, provides training, and serves as an advising liaison with assigned school/departments and their faculty as well as peer advising liaisons to best serve the advising needs of students in the respective majors
Advises first-year students regarding academic requirements and courses for majors - including incorporation of High Point University academic policies and procedures
Provides systematic support for first-year students in undecided/undeclared majors
Provides systematic support for first-year students identified as "at-risk" in coordination with the Office of Student Life
Assists with a First Year Navigator program that matches first-year students to upper-class students who then assist the first-year students with transitioning to college life and developing a sense of "belonging" to the campus community
Maintains confidential records, collects data, and prepares reports related to the functions of advising, planning, evaluation, and assessment
Makes referrals to other university services/offices as appropriate (examples: Academic Services, Registrar's Office, Student/Residence Life, Counseling Services, Office of Accessibility Resources and Services, Career and Professional Development, etc.)
Attends Professional Development/Training aligned to the goals of the position
Other duties as identified by the Senior Director of Student Success