Student Success Coach
About The Position
Podium Education partners with colleges and companies to supercharge the undergraduate degree with skills, experience, and a bridge to a great career. Podium Education programs are offered as online courses within standard university semesters. Through Podium, students gain real-world experience while tackling projects from the world's most recognized brands. Podium Education is a privately held Series B company based in Austin, TX. We are seeking a Student Success Coach to ensure an exceptional experience for students and provide outstanding support to Instructors of Record (IORs). This role is ideal for an organized and student-focused professional who excels at high volume communication, collaboration, deescalation, and problem-solving at scale. This is a great opportunity to directly contribute to the growth and success of a dynamic company.
Requirements
- Strong interpersonal and communication skills, with experience in educational partnerships or student success roles.
- Ability to manage multiple priorities, handle escalations, and support diverse stakeholders.
- Ability to work independently and self solve at a high volume.
- Proficiency in using student management systems (e.g., SalesForce, Intercom) and tracking outreach efforts.
- Passion for creating an engaging, inclusive, and supportive student experience.
Nice To Haves
- Experience career coaching undergraduate and non-traditional students.
- Experience with customer success and account management
Responsibilities
- Conduct manual outreach to students to provide targeted support with high need students.
- Address Level 3 student success inquiries and resolve escalated cases effectively.
- Manage and track final project outreach in Intercom, including extending project deadlines where appropriate.
- Document accommodation letters and incident reports.
- Collaborate with team members to share best practices and optimize workflows for scale.
- Provide excellent customer service including, but not limited to, anticipating needs of the partner, bringing collaborative ideas to meetings, keeping up with university specific deadlines.
- Ensure timely and efficient submission of escalations related to partnerships or IOR needs.
Benefits
- Competitive salary and benefits with performance-based bonus
- Remote, flexible work environment (and a fabulous office if you’re in Austin, TX)
- A mission-driven team that genuinely believes in what we’re building
- Real ownership and visibility—this is not a large team where work disappears into a backlog
- 401k, Health, Vision and Dental insurance packages
- Short term disability insurance
- Unlimited Paid Time Off
- Discounted Wellhub Membership
- Access to 3 Mental Health Applications
- One Medical Membership
- 8 Company-Paid for Therapy Sessions
- Free access to upskill through our Global Experiential Programs
- Excellent Birthing and Bonding Leave policies
- Sleep coach for post-partum and infant coaching
- Student and Partner focused half days every First Friday of the month
- Extremely talented and intelligent co-workers
- A massive impact on universities and the lives of others, every single day
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
