Nursing and Healthcare Studies Program Coordinator

Green River College•Main Campus - 12401 SE 320th Street Auburn, WA

2d•Onsite

About The Position

Green River College is seeking a Student Success Coordinator to support Nursing & Healthcare Studies students from program entry through completion, certification, and transition into the workforce. This position plays a central role in supporting student success processes, program operations, and administrative functions to ensure students receive timely, accurate, and consistent support. Working under the direction of the Nursing Program Manager, the coordinator manages applications, registration, onboarding, communication, outreach, and student progression activities. The role collaborates closely with program leadership, faculty, and external partners to support student retention, completion, testing readiness, and workforce outcomes. Green River College is an open-access institution committed to supporting students from underserved and underrepresented backgrounds. This position contributes to that mission by promoting equitable access, supporting student persistence, and ensuring alignment between program processes and student needs. This is a full-time, in-person position with a 12-month contract. Limited remote work may be approved on a case-by-case basis. ABOUT THE COLLEGE: Green River College's student body is made up of approximately 41% Academic Transfer students, 34% Professional-Technical students, 15% Adult Basic Education student, and 3% Applied Bachelor degrees. Green River College has four campuses, including the main campus in Auburn, Washington, with satellite campuses in Kent, downtown Auburn, and Enumclaw. Green River programs serve high school graduates, Running Start students (dual enrollment in local high schools and the college), those seeking retraining for the workforce, international students, students learning English, and Continuing Education students. Green River's service areas are increasingly ethnically diverse, comprising African Americans, African immigrants, Asian Americans, Asians, Latinx, Native Americans, Pacific Islanders, and Middle Eastern Americans, among other communities. COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION: We commit to be an anti-racist institution where all students, faculty, and staff receive the access, resources, and services needed to achieve their educational, career, and personal goals. Green River College makes social and economic justice, equity, and inclusion our highest priorities. The Green River College definition of equity encompasses all identities, including but not limited to race, ethnicity, economic status, gender identity, sexual identity, disability, religion/spirituality, immigration status, age, and culture. We understand individual needs vary widely, and the effects of discrimination and historical oppression must be taken into account while aiming for equitable opportunities and outcomes for all.

Requirements

At least one year of experience in student-facing, customer service, or healthcare support role
Strong organizational skills and attention to detail
Ability to manage multiple priorities and complete tasks independently
Effective written, verbal, and interpersonal communication skills
Proficiency with Microsoft Office and data tracking systems
Ability to learn and navigate new systems and technologies

Nice To Haves

Experience in higher education, healthcare, or workforce training programs
Experience supporting student success, retention, or advising functions
Experience with data tracking, reporting, or spreadsheet systems
Ability to identify problems and follow through to resolution
Bilingual or multilingual communication skills

Responsibilities

Track, process, and maintain program admission applications and applicant records
Ensure timely communication and status updates to applicants
Monitor and maintain student waitlists and applicant pipelines
Coordinate class section assignments, cohort placements, and registration permissions
Resolve student registration and enrollment issues in collaboration with campus partners
Assist with application review and admissions processes in partnership with advising, registrar, and program leadership
Provide individualized (1:1) student support to promote retention and completion
Assist students with onboarding, orientation, and navigation of program expectations
Support students in accessing resources such as textbooks, scrubs, and academic supports
Maintain consistent communication with students throughout program progression
Coordinate student transitions between cohorts, sections, and program pathways
Collaborate with faculty and program leadership to monitor student progress and address barriers
Support basic technology navigation including Canvas, student testing software, and other electronic resources and websites utilized by students.
Support students with application processes for state NAC testing, including account setup and documentation
Facilitating certificate student coordination, including name tag ordering and certificate printing and distribution
Track completion of required skills and written exams and maintain related records
Coordinate logistics for Nursing Assistant skills testing, including scheduling and student communication
Manage systems such as University Tickets for student-related processes
Ensure students’ progress efficiently from program completion to testing and certification
Guide students in resume development and job readiness preparation
Connect students with employment opportunities and workforce partners post-completion
Monitor and respond to program inquiry inbox and phone communications
Provide accurate and timely information to prospective and current students
Support new student orientations, boot camps, and onboarding activities
Maintain and update student-facing materials, program webpages, and communication tools
Ensure accuracy and accessibility of all program communications and materials
Coordinate and participate in outreach events including information sessions, tours, job fairs, and community events
Support program recruitment and marketing efforts in collaboration with College Relations
Build and maintain relationships with employers, clinical partners, and community organizations
Assist with program events including graduation and pinning ceremonies
Track and maintain program data to support reporting, accreditation, and operational needs
Maintain accurate records of student progression, testing, and program outcomes
Assist in preparing reports for state, accreditation, and institutional use
Coordinate with institutional research and enrollment services as needed
Support compliance with program, state, and accreditation requirements
Contribute to a collaborative and effective department and division environment
Demonstrate awareness of and responsiveness to diverse student populations
Support institutional initiatives related to access, retention, and student success
Participate in activities related to accreditation and program quality standards