Student Success Coordinator: College of Emerging and Collaborative Studies - UTK

University of Tennessee•Knoxville, TN

1d•Onsite

About The Position

The College of Emerging and Collaborative Studies (CECS) at the University of Tennessee, Knoxville, seeks a Student Success Coordinator to support students from recruitment and enrollment through engagement, academic progression, and graduation. The role supports academic advising operations, student engagement, recruitment, outreach, and events, contributing to CECS’s student success goals and the student experience in a growing, innovative college. The coordinator reports directly to the Director of Student Engagement and Success, with a dotted-line relationship to the Director of Advising, and collaborates across CECS and campus partners. The position provides academic and operational support, coordinates student programs and events, maintains records and tracking systems, and assists with student staff and administrative functions. The role requires flexibility to work evenings and weekends as needed for college events and student programming. It is an onsite position at the UTK campus in Knoxville, Tennessee.

Requirements

Bachelor’s degree, or a combination of four or more years of relevant administrative, student services, event coordination, or related experience.
Demonstrated experience providing administrative or operational support in a fast-paced environment.
Strong organizational skills and ability to manage multiple responsibilities, priorities, and deadlines simultaneously.
Excellent written and verbal communication skills and ability to engage professionally with students, families, faculty, staff, and external partners.
Strong attention to detail and demonstrated ability to maintain accurate records, databases, and documentation.
Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Ability to exercise sound judgment, maintain confidentiality, and handle sensitive information appropriately.
Demonstrated commitment to excellent service and supporting student success.
Ability and willingness to work evenings and weekends as required for student programming, recruitment activities, and college events.
Must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Nice To Haves

Experience in higher education, academic advising support, student services, student engagement, recruitment, admissions, enrollment, or event coordination.
Experience with degree audit systems, student information systems, or academic records processing.
Familiarity with DARS/u.achieve, Banner, or comparable university systems.
Experience coordinating academic petitions, advising operations, or student-facing administrative processes.
Experience planning and executing student programs, recruitment events, or large-scale events.
Experience coordinating or supervising student employees, ambassadors, or student organizations.
Knowledge of FERPA and university academic policies and procedures.
Experience with data tracking, reporting, assessment, or process improvement.
Passion for student success and helping students navigate their academic journey, build connections, and achieve educational goals.
Creativity, initiative, and ability to contribute fresh ideas and innovative student experiences and programs.
Adaptability and flexibility in a rapidly growing college where priorities, programs, and opportunities evolve.
Strong relationship-building skills with students, families, faculty, staff, and campus and community partners.
Collaborative mindset and willingness to work across functional areas, support colleagues, and contribute to shared goals.
Service-oriented approach and commitment to timely, accurate, welcoming, and professional assistance.
Problem-solving ability and sound judgment, including initiative in identifying solutions and maintaining accuracy and confidentiality in complex administrative processes.

Responsibilities

Implement strategies to strengthen recruitment, enrollment, student participation, and belonging within CECS.
Guide prospective students and families through recruitment and enrollment by providing program information, responsive communication, and follow-up.
Represent CECS at college fairs, school visits, and community activities, and build relationships with schools, organizations, and educational partners.
Plan and execute recruitment events, orientations, RISE programming, graduation activities, career fairs, and student recognition programs.
Manage event logistics, including scheduling, reservations, vendors, purchasing, registration, materials, on-site operations, and follow-up.
Collaborate with faculty, staff, and campus partners to create welcoming and inclusive experiences and maintain a coordinated college events calendar.
Serve as the primary degree audit (DARS) encoder and process approved exceptions, substitutions, waivers, and curricular actions.
Coordinate academic petitions from submission through review, approval, and communication of outcomes.
Respond to routine advising inquiries, communicate academic requirements and deadlines, refer complex matters, and coordinate advising appointments and coverage.
Partner with advising leadership to improve processes supporting student progression and timely degree completion.
Provide administrative support to the Director of Advising and Director of Student Engagement and Success.
Coordinate hiring, onboarding, training, scheduling, time reporting, and professional development for student ambassadors and assistants.
Support student staff meetings and student organization activities.
Manage promotional inventory and supplies, and produce and distribute marketing and communication materials.
Maintain accurate records and tracking systems across recruitment, events, and advising; compile participation and outcome data for assessment and improvement while protecting student confidentiality.
Perform other duties as assigned.