Student Success Champion

Miracle Math Coaching•Fairfield, CA

4d•Onsite

About The Position

Miracle Math Coaching is Fairfield’s only brain-based, math-focused, one-on-one tutoring center. Our highly-trained professionals are dedicated to achieving measurable improvement in grades and test scores by training the brain to learn effectively. At Miracle Math, we understand the challenges students face, and we are committed to providing solutions. We are seeking a passionate and experienced individual to join our team as a Student Success Champion. This role is crucial in ensuring that our students and their families have a seamless and uplifting experience with our program. The ideal candidate is someone who thrives in a fast-paced environment, is naturally detail-oriented, and enjoys working with kids and families.

Requirements

Minimum 3 years of experience in a fast-paced administrative role.
Must enjoy problem-solving and variety in their workday.
Strong conflict management background and skills to maintain a positive work culture.
Proven experience managing schedules and providing customer service.
Effective independent problem solver with keen attention to detail.
Quick learner of software platforms.
Consistent adherence to policies and procedures.
Ability to provide constructive feedback to the team and support management in disciplinary actions.
Strong organizational and time management skills.
Excellent written and oral communication skills.
Comfortable working with children and parents in our family-focused business.
Positive attitude and a passion for continuous learning.
Open availability Monday to Saturday (exceptions can be made for the right candidate).

Responsibilities

Manage coach and student schedules daily, ensuring compliance with individualized plans.
Handle billing, scheduling, special requests, and other administrative interactions.
Maintain the daily/weekly/monthly agenda and prepare for meetings and appointments.
Collaborate with management to support various administrative business needs.
Facilitate new student Learning Discoveries (training provided).
Prepare and distribute monthly newsletters to families.
Provide post-enrollment support and ensure client satisfaction.
Be the welcoming face of Miracle Math, enthusiastically greeting students and parents.
Address questions and concerns, providing excellent customer service.
Recruit new members through in-office and off-site events.
Communicate with potential clients via phone and email, explaining our services.
Cultivate and maintain strong relationships with clients.