Student Success Assistant

Berklee College of Music•Boston, MA

21h•$16•Onsite

About The Position

The Student Success Assistant is a part-time undergraduate student employee role within Berklee’s Student Success Center. This position serves as both the frontline point of contact for students visiting the Center and a key administrative support resource for full-time staff.

Requirements

Current student at Berklee College of Music or Boston Conservatory at Berklee.
Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program.
Summer is the only semester in which a student can maintain employment without being enrolled. In this case, the student must be pre-registered for the upcoming fall semester. This exception does not apply to fall or spring semesters.
Have a valid United States Social Security Number (SSN).
Remain in “valid” Visa status as applicable.
A minimum 2.0 cumulative GPA. Students in their first semester can work, even though they do not have an official GPA until the completion of their first semester.
Federal Work Study student may apply.
In good disciplinary standing.
Must be located in the U.S.
Strong customer service skills, or a genuine desire to develop them.
Ability to multitask and manage competing priorities during peak periods.
Strong organization and communication skills.
Basic proficiency with technology and software applications.
Adaptable, proactive, and willing to learn.

Nice To Haves

Ability to multitask and prioritize effectively in a fast-paced environment.
Strong communication, organization, and interpersonal skills.
Experience or interest in peer leadership and student employee experience.
Familiarity with student services and support ecosystems.
Confidence in administrative coordination.

Responsibilities

Warmly welcome and proactively greet all students, staff, and visitors as they enter the Student Success Center, serving as the primary first point of contact.
Sign students in for appointments, drop-in sessions, and information sessions; personally guide them to gathering spaces when needed.
Provide peer-to-peer navigation by helping students identify and seek out appropriate campus resources, directing them to online resources when applicable.
Develop a working knowledge of each Student Success department, including staff roles and how they serve students.
Perform daily opening and closing functions and complete office tasks as assigned by the supervisor.
Assist in creating weekly briefs that include drop-in hours, reminders, and important notes for the week using Berklee.edu calendars
Collaborate with a team of other undergraduate part-time Student Success Assistants to provide support to the Success Center.
Maintain inventory of office supplies, the break room area, and the student snack station.
Provide backup support at the Navigation Desk during peak periods.