Assistant, Student Success Center

San Jacinto•Pasadena, TX

3d•Onsite

About The Position

Provides administrative support for the Student Success Center and maintains a professional tutoring environment in the absence of the director. This role involves assisting with the delegation of duties to part-time staff, reporting issues to the director as needed, answering phones, directing calls, and logging students and resources in and out of systems. The Assistant also provides information on services to students, maintains the departmental website and social media, and creates, maintains, and tracks work schedules for tutors and part-time staff. Additionally, they prepare promotional materials, reports on operations, and assist in planning tours, meetings, and events. They are responsible for reporting technology or maintenance issues, maintaining supply inventory, creating requisitions, and performing budget transfers. The role includes conducting class and center presentations and assisting with the Student Resource Fair. Further duties involve maintaining records, files, and reports, entering data into the TutorTrac system, scheduling tutors and students, and assigning tutors to class visitations.

Requirements

Ability to demonstrate the College values
Working knowledge of instructional support requirements
Excellent ability to interface with faculty and students
Service-oriented
Ability to maintain confidentiality and professionalism at all times
Must have knowledge of learning assistance programs, operations and techniques; tutoring techniques; Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, OneNote, etc.); recordkeeping techniques; and college practices and procedures
Ability to make group presentations
Ability to multitask in a high-traffic environment
Ability to learn new technology quickly
Ability to communicate effectively orally and in writing
High school diploma or equivalent
One year of administrative, clerical, or customer service experience and previous higher education experience

Nice To Haves

Associate degree
One year of previous tutoring center experience

Responsibilities

Provides administrative support.
Assists in delegating duties to part-time staff and maintains a professional tutoring environment in absence of the director, reporting any issues to them as needed.
Answers phones and directs calls as needed.
Assists logging students and resources in and out of systems.
Provides information on services to students.
Maintains the departmental website and social media as directed.
Creates, maintains, and tracks work schedule for all tutors and part-time staff.
Prepares promotional materials for distribution to staff, faculty, and students.
Prepares reports on Student Success Center operations as directed.
Assists in planning and conducting tours, meetings, and events.
Reports any technology or maintenance issues to the appropriate department.
Maintains inventory of supplies and creates requisitions for orders and other department expenditures.
Performs budget transfers.
Conducts class and center presentations.
Assists with Student Resource Fair to promote services to new students and faculty members.
Maintains a variety of records, files, and reports.
Enters data into TutorTrac system.
Schedules tutors and students in TutorTrac.
Assign tutors to class visitations at the beginning of each semester.
Conducts class visits as needed.