Student Success Advisor

Boundless Learning•Orlando, AZ

3d•Onsite

About The Position

At Boundless Learning, we are dedicated to empowering our customers to deliver exceptional experiences that expand opportunities for learners globally. Our core mission is to place learner success at the forefront of all our endeavors, enabling our partners to provide personalized, learner-centric experiences that enhance access and foster economic mobility. Joining Boundless Learning offers the chance to collaborate with passionate, diverse teams where your ideas are valued and your expertise is respected. We invite you to be part of our meaningful journey to transform education and make a significant difference in the lives of learners worldwide. The Student Success team is committed to delivering best-in-class student support, aiming for the highest levels of student satisfaction and successful progression from one module to the next. Our team provides high-quality support to students from their initial enrollment through their entire study journey, guiding them towards the successful completion of their chosen programs. Student Success Advisors find immense reward in becoming an integral part of the university partnerships they support, acting as experts in guiding students through their specific programs. This role appeals to individuals who thrive in a higher education environment, engage in daily conversations with students from across the country, many of whom have unique life stories and diverse backgrounds.

Requirements

4-year degree from an accredited institution and/or appropriate combination of education and significant experience
An effective team player who is driven to their own success and the success of the students
Experience building relationships with customers/students and internal stakeholders
Experience with customer/student centric processes and support levels
Excellent written and oral communications skills
Proficiency with Microsoft Office and IT Systems
Ability to communicate and collaborate with people from a diverse range of cultural, educational, and professional backgrounds
Ability to work flexibly with some late night and weekend coverage
Proven experience achieving on target results in a customer service role
Higher Education experience and/or Knowledge of the Higher Education industry
Experience in Salesforce CRM

Responsibilities

Deliver prompt response rates and high levels of proactive outbound communication to provide comprehensive non-academic information, advice and guidance while balancing support. Key communication methods include phone, email, and SMS
Consistently achieve personal student retention targets, alongside achievement of high levels of student
Actively promote continuous study to achieve graduation in a timely manner, identifying students at risk of failing to achieve their study goals and providing effective interventions alongside recognizing opportunities to increase student engagement
Enthusiastically re-engage students who are taking a break from study, ensuring they remember their original goals while remaining well informed, supported and a part of their online study community to minimize student withdrawals from programs
Act as a program specialist, ensuring extensive knowledge in a particular curriculum area in addition to university policies, regulations, and support services, utilizing online tools and resources to meet individual students’ requirements
Welcome new students to their program efficiently while building rapport and demonstrating high levels of knowledge and pastoral support to prepare students for the rigors of their academic program and setting students up for success in their chosen program
Develop and maintain relationships with a student base, remaining committed to delivering high levels of support as students navigate the complexities and challenges of online study from acceptance to graduation of their chosen program.
Establish and maintain excellent relationships throughout the Student Success team, sharing knowledge and experience to ensure a high standard of service is maintained
Help to develop effective processes to ensure a proactive approach to student support, progression, and retention
Maintain detailed and accurate student records on our customized Salesforce CRM system, recording data and student communication accurately to monitor student cases, progress, and resolutions.
Act as an ambassador in representing the North American Student Success team on projects to evolve the team approach and student support
Be a supremely positive advocate for change
Demonstrate our Boundless Learning Values and act as a Brand Ambassador