Student Services Technician

Miami University Alumni Association•Oxford, OH

9d•$19•Onsite

About The Position

Performs a variety of moderately complex administrative tasks requiring some independent judgment related to ensuring the successful completion of the daily operations of Admission, Registrar and Student Financial Assistance.

Requirements

Requires twelve months of coursework or training beyond high school and two years of related experience, or an equivalent combination of education and experience
Knowledge of unit's operations, policies, and procedures
Knowledge of computers and office applications
Knowledge of related state and federal laws, e.g. FERPA
Oral and written communication skills
Ability to work with people with diverse backgrounds
May require supervisory, clerical and/or research skills

Responsibilities

Assist in the daily management of the visit phone line by identifying the customers’ needs and directing callers to ensure impeccable customer service and timely response rate to all inquiries and concerns related to the visit experience.
Assist the Senior Visit Coordinator, including front desk coverage, room scheduling, coordinating faculty appointments, etc.
Provide administrative support including calendar management, triaging calls, preparing agendas for meetings, as well as other duties as requested.
Provide event and project support, as requested.
Maintains complete, accurate, and up-to-date files and computer databases on students.
Serves as informational resource for students and parents; investigates and resolves problems and difficulties regarding admission, registration and financial assistance. Interprets policies and procedures.
Assist students and parents in various routine and non-routine activities regarding admissions, registration, and financial assistance.
Performs a variety of intermediate to complex administrative tasks which may include process admission applications, credentials, and decisions; registration, course evaluation, classroom scheduling and evaluate transfer coursework; process student loan applications, monitoring loan progress, and process scholarship application.
Monitors and reviews projects; ensures all necessary changes are made. Gathers and analyzes statistical information regarding admission, registrar and student financial assistance's programs and activities; produces reports.
Performs a variety of administrative tasks including answering phones, typing, coordinating bulk mailings, ordering supplies and copying.
Other duties as assigned.