Student Services Technician/Veterans Resource Center

Nocccd•Anaheim, CA

3d•Onsite

About The Position

This position is responsible for performing a variety of technical duties in a specialized area of Student Services such as registration, record maintenance, EOPS, adult education, disabled student services, student placement, and counseling services. The role involves assisting students, instructors, and the public by providing technical information and assistance regarding assigned specialized student services, explaining guidelines and procedures, and resolving complex problems related to applications, forms, and records. The position also processes various documents, verifies accuracy and compliance, updates records, and provides information to other institutions. Additionally, it facilitates promotion and awareness of specialized student services, coordinates informational materials for orientations and workshops, and maintains appointment calendars. The technician monitors student progress, assists students based on program needs, organizes student activities, and maintains records and reports. Data entry, clerical duties, and answering phones are also part of the responsibilities. The role involves compiling data for reports, reconciling information, and preparing basic statistical reports. Training and work direction may be provided to others. Maintaining current knowledge of legal requirements, technological advancements, and student services techniques is crucial. The position requires learning and applying emerging technologies and participating in District/College efforts to increase diversity and address student achievement gaps, contributing to a welcoming and inclusive environment.

Requirements

High school diploma or GED, supplemented by college-level coursework.
Minimum two (2) years of training or experience working in a student services program.
Commitment to diversity.
Demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff.
Ability to demonstrate how their experience with these factors relates to successfully achieving the goals of the position.

Nice To Haves

Working knowledge of promoting a Veterans Resource Center.
The ability to serve as School Certifying Official for Veterans Education Benefits.
Experience working with the Department of Veteran Affairs’ Enrollment Manager certification system.
Experience with coordinating the Veterans Affairs work study program.
Knowledge of community college systems pertaining to admissions, financial aid, counseling and/or other student services.
Knowledge about the intersectionality of non-traditional veterans and military-affiliated students, their needs, and how to develop and implement diverse, equitable, and inclusive support systems.
Prior experience in approaching work and interactions with colleagues in an equity minded manner.
Ability to provide an inclusive and welcoming work/educational environment.

Responsibilities

Performs a variety of duties to assist students, instructors and the public.
Provides technical information and assistance regarding assigned specialized student service.
Explains guidelines and procedures.
Resolves complex problems involving applications, forms and records.
Processes a variety of documents related to a specialized student service.
Verifies applications, forms and records for accuracy, completeness and compliance with program guidelines.
Updates records and other pertinent documents as appropriate.
Requests transcripts, records and other information to determine status of applications and forms.
Provides information to other educational institutions and agencies as requested.
Facilitates promotion and awareness of assigned specialized student service.
Coordinates distribution of informational forms and packages for orientations and workshops.
Maintains appointment calendar for student academic counseling, testing, orientations and various types of workshops.
Monitors student progress to assure program compliance.
Assists students in a variety of ways according to program needs.
Organizes student activities.
Maintains a variety of narrative and statistical records and reports related to program activities and effectiveness.
Provides information as directed.
Inputs data into computer database.
Performs clerical duties.
Answers phones.
Compiles and organizes data for statistical reports and surveys.
Reconciles data from various sources.
Prepares basic statistical reports as directed.
Trains and provides work direction and guidance to others as directed.
Maintains current knowledge of legal requirements, technological advancements and techniques used in providing student services.
Learns and applies emerging technologies and advances as necessary to perform duties in an efficient, organized, and timely manner.
Participates in District/College efforts to increase the diversity of faculty and staff and to address student achievement gaps.
Provides active assistance in the creation of a welcoming and inclusive work and educational environment.
Attends and participates in diversity, equity and inclusion trainings and events.
Performs related duties as assigned.