Student Services Specialist

ANDREW WOMMACK MINISTRIES INC•Woodland Park, CO

2d•$19 - $19•Onsite

About The Position

The Student Services Specialist will assist in the planning of Charis student events at the Woodland Park campus. This position will assist in the success of these events by scheduling event meetings with stakeholders, maintaining meeting and event-related documents, reviewing marketing assets and websites, following up on action items, monitoring and reporting on event progress, and providing onsite event oversight and support. The Student Services Specialist will also support the Student Services area by providing customer service to Charis students, staff, and guests. This role will handle inbound phone and email communications, create and resolve tickets, and update student records utilizing internal systems.

Requirements

Must have a personal relationship with Jesus Christ
Must sign the Statement of Faith
A high school diploma or equivalent education is required
A minimum of 2 years of administrative experience is required

Nice To Haves

A Charis Bible College graduate is preferred
An associate's degree or equivalent is preferred
Experience using project management software (Monday.com) is preferred
Experience overseeing teams or projects is preferred

Responsibilities

Schedule event meetings with key stakeholders to discuss event goals, tasks, and deadlines
Effectively communicate event statuses and updates to project timelines and risks with Leadership
Track and monitor the progress of Charis student events, ensuring task completion within project deadlines
Review the previous year’s debrief document, noting any event gaps, and propose an improvement plan
Review event-related marketing assets, videos, websites, etc., and propose revisions as needed
Provide onsite oversight and support of Charis student events to ensure the event is executed according to plan
Create and compile debrief documents upon event completion
Manage event project trackers, systems, files, and documents to ensure accurate, up-to-date information
Gain a working knowledge of and utilize all Student Helpdesk systems, Learning Management System (LMS), Student Information System (SIS), Customer Relationship Management (CRM), and any other applicable Charis system
Update student records in a timely and accurate manner
Handle inbound phone calls, emails, and other means of communication from students, staff, and guests, and ensure those requests are routed to the appropriate department and/or resolved in a timely manner
Create, update, respond to, and close student tickets
Maintains compliance and confidentiality with institutional policies regarding student records and communications
Perform general administrative and office duties within the student services department
Attend team and department meetings
Other duties as assigned