IN-HOUSE ONLY: Student Services Specialist (Transfer Center)

Coast Community College District•Costa Mesa, CA

3d•Onsite

About The Position

Orange Coast College is hiring a permanent, full-time classified Student Services Specialist in the Transfer Center Office within the Counseling Division. This is an on-campus, in-person position open only to current active permanent or temporary Coast Community College District employees; external candidates are not eligible. The role provides administrative, programmatic, and technical support for student services and coordinates daily activities and operations in the assigned program area. The Specialist works with students, faculty, counselors, administrators, staff, and external organizations to support student needs and program delivery. The Transfer Center supports students transitioning to four-year institutions through resources, academic counseling, and articulation support. The position is classified at the mid-level of the Student Services series. The role requires an associate’s degree in social science, education, or a related field and two years of highly responsible technical or administrative support experience involving frequent customer contact, preferably in an educational setting, or equivalent qualifications. The employee must demonstrate responsiveness to and understanding of the diversity of the community college student population and its relationship to equity-minded practice. Work takes place indoors with minimal safety considerations. The position is scheduled for 40 hours per week, 12 months per year, normally Monday through Friday from 8:00 a.m. to 5:00 p.m., with occasional evening or weekend work when necessary. The effective employment date will be arranged with the supervisor. The District provides medical, dental, and vision insurance for the employee and eligible dependents, and life insurance for the employee. Employment is conditional on a satisfactory background check, references, and required District approval. The employee must be authorized to work in the United States; visa sponsorship is not provided.

Requirements

Associate’s degree in social science, education, or a related field, and two years of highly responsible technical or administrative support experience involving frequent customer contact, preferably in an educational environment; or an equivalent combination of education and experience.
Demonstrated responsiveness to and understanding of racial, ethnic, disability, gender identity, sexual orientation, socioeconomic, academic, and cultural diversity among community college students, including students with different ability statuses, as relevant to equity-minded practice.
Working knowledge of principles and practices associated with the assigned program in higher education.
Knowledge and use of learning and communication tools and technologies, common office productivity software, internet applications, and higher education platforms and databases.
Ability to provide student services, advisement, and advocacy; communicate professionally in writing and orally; and work cooperatively with students, faculty, staff, external service providers, families, and community organizations.
Ability to learn and apply District, state, and federal requirements, program guidelines, and policies.
Ability to exercise independent judgment, organize and prioritize work, manage time, and meet program deadlines.
Ability to prepare spreadsheets, graphs, and charts; read, record, and understand statistical data; and prepare written materials and reports.
Intercultural communication skills and cultural competency to work cooperatively with diverse students and service providers.
Authorization to work in the United States.
Regular attendance and compliance with District policies and procedures.
Successful completion of required pre-employment background check, references, Live Scan fingerprinting, and District approval.
Selected candidate must provide a tuberculosis examination certificate, present original proof of eligibility to work in the United States, and complete new-hire onboarding.
Ability to comply with mandated reporter requirements under the California Child Abuse and Neglect Reporting Act and applicable District policies, procedures, and Title IX.

Nice To Haves

Customer service experience working with students, faculty, staff, and the general public in an educational setting.
Experience with marketing and mass communication.
Technology experience with a wide range of platforms.
A valid driver’s license may be required.
Proof of U.S. citizenship or permanent resident status may be required if federal database access is necessary.

Responsibilities

Coordinate projects and activities for a student services program.
Provide technical information to students, instructors, counselors, and others about the assigned program.
Work with students, counselors, instructors, and staff to address student needs and advocate for students.
Create, maintain, and deliver program resource information, presentations, reports, correspondence, and promotional materials.
Assist with planning schedules for workshops, information sessions, and program orientations.
Provide and interpret information about program guidelines, applicable laws, and college and program policies, rules, and regulations.
Maintain approved budgets, transaction records, and audit trails; research expenditures and assist with budget changes and compliance.
Meet with prospective and enrolled students individually and in groups to provide program-related guidance and advisement.
Collect, update, and maintain confidential student information in databases, files, and reporting systems.
Monitor and respond to service requests; refer or schedule student appointments and maintain related records.
Review forms and applications for completeness, accuracy, and compliance with established policies and procedures.
Assist with hiring student assistants and other staff, as assigned; schedule, train, and provide work direction to them.
Research and assist with interpreting program guidelines and regulations; coordinate workflow and implementation of policies and procedures.
Perform technically complex student advising and processing with minimal supervision.
Collect data, prepare and disseminate program reports, and maintain database records.
Plan, organize, facilitate, and assess co-curricular student activities, excursions, and events.
Serve as a program liaison on campus, across the District, and with community organizations, institutions, and partner organizations.
Perform other related duties as assigned and comply with District policies and procedures, including the Code of Professional Ethics.