Student Services Specialist III, Clarksville Campus

Tennessee Board of Regents•Clarksville, TN

4d•$48,014 - $57,617•Onsite

About The Position

The Student Services Specialist III serves as a primary point of contact for prospective and current students with a focus on recruitment, enrollment support, and financial aid guidance. This position provides student-centered support throughout the enrollment and financial aid processes, helping students successfully navigate admissions, financial aid requirements, and initial onboarding.

Requirements

Bachelor’s degree
Two (2) or more years of experience working with students in a higher education or related setting
Strong customer service experience
Proficient computer skills
Extensive student financial aid understanding

Nice To Haves

Master’s degree
Experience in financial aid
Experience with Banner, SLATE, Degree Works, or similar systems
Career advising or recruitment experience
Bilingual (Spanish preferred)

Responsibilities

Provides support and guidance to prospective students and families regarding academic programs, admissions processes, career pathways, and financial aid options.
Builds and maintains relationships with prospective students through outreach efforts including phone, email, in-person meetings, and virtual platforms.
Represents the College at recruitment activities such as high school visits, college fairs, campus tours, and community outreach events.
Assists students through the application, enrollment, and onboarding processes.
Tracks and reports recruitment activities, student interactions, and enrollment progress.
Utilizes technology and CRM systems (e.g., SLATE, Banner) to support recruitment, communication, and enrollment efforts.
Provides guidance throughout the financial aid process to prospective, new, and current students and their families.
Supports students in navigating financial aid eligibility, file completion, SAP requirements, and the impact of withdrawals or enrollment changes.
Maintains compliance with federal, state, and institutional financial aid regulations, including FERPA requirements.
Coordinates with departments such as Admissions & Records, Registrar, and Student Billing to ensure accurate processing and student support.
Collects and processes admissions and financial aid documents as needed.
Uses strong communication and conflict-resolution skills to assist students in resolving concerns related to enrollment and financial aid.
Assists in identifying barriers to enrollment and persistence and connect students to appropriate resources.
Assists with student services events and onboarding activities as needed.