Specialist 1: Student Services (Multiple Opportunities)

Pima Community College District•Multiple Locations - Tucson, AZ

About The Position

The Student Services Specialist 1 provides student services support to help students navigate college systems, records, registration, and program eligibility. The position guides students through enrollment, maintains and updates academic records, schedules new-student testing, and works with Division Teams to advise students about College programs and processes, including Adult Education, High School Equivalency Testing, Enrollment and Registration, New Student Orientation, Assessment and Testing, and the Welcome Desk. The work schedule is flexible and may include evenings and weekends. Continued employment is contingent on continued funding through designated external sources; the grant is set to expire on 7/31/2028. Employees are required to live and work in Arizona. Selected candidates must successfully complete a background check.

Requirements

One year (30 credits) of post-secondary education and one year of experience in student/customer service, or an equivalent combination of certification, education, and experience sufficient to perform the essential duties.
High ethical standards.
Quality customer service.
Openness to change and continuous improvement.
Desktop computing, database entry, and troubleshooting skills.
Knowledge of record-keeping principles, including maintaining accurate and confidential student records, processing data entry, verifying and proofreading entries, and processing forms and applications.
Aptitude with office tools such as G-suite (email, Docs, Sheets), phones, digital forms, and cloud platforms.
Strong verbal and written communication skills.
Superior customer service skills and experience working with diverse populations and people.
Interpersonal skills to interact with the general public, coworkers, and supervisor to foster a wholesome learning community.
Ability to adhere to applicable state and federal guidelines, regulations, and policies.
Strong organizational skills and ability to prioritize multiple tasks and allocate resources efficiently.
Ability to use sound judgment and decision-making, critical thinking, and complex problem-solving techniques.
Ability to meet frequent data deadlines.
Must live and work within Arizona.
Successful completion of a background check.

Nice To Haves

Bilingual Spanish.

Responsibilities

Guide and facilitate student admissions, program eligibility, course selection, and registration.
Advise new and returning ABECC students about class modalities and identify programming options that meet their needs.
Monitor and answer student inquiries through online services, email, and phone.
Implement department operational procedures, forms, and processes in coordination with District Office specifications and other campus departments.
Facilitate student tutorials and guide students in using student portals and online student services.
Support outreach and enrollment events and student engagement activities.
Process and maintain accurate, detailed student records; manage related correspondence and data entry; retrieve database information; and ensure submitted information is complete and accurate.
Prepare technical documents by collecting and verifying information, assembling and compiling reports, and proofreading and distributing reports.
Maintain confidential records and accuracy to support compliance standards.
Support new student orientation by providing program information and helping students develop digital literacy skills.
Perform other duties of a similar nature or level as required.