UNIV - Temporary Student Services Manager - College of Dental Medicine

Medical University of South Carolina•Baltimore, MD

19h•$53,142 - $90,372

About The Position

The Student Services Manager reports directly to the Director of Student Life and Engagement in the Office of Academic and Student Affairs. The role directs and oversees admissions and orientation, student registration and progress tracking, and registrar duties for the College of Dental Medicine (CDM). Responsibilities also include maintaining confidential student records, documenting Academic Performance and Professionalism Committee (APPC) meetings, assisting with special projects, and triaging and mitigating student grade issues as requested. The manager works closely with the Assistant Dean of Student Success and Associate Professor, Curriculum Coordinator, Associate Dean of Academic and Student Affairs, and internal registration and student stakeholders. The position manages the DMD admissions process, including applications, interviews, committee reviews, offers, applicant communications, and admissions reporting. It maintains confidential student records and coordinates registration, grades, electives, academic records, compliance reporting, accommodations documentation, and graduation requirements. The role also leads incoming-student orientation, supports student transitions, assists with events and accreditation projects, and performs procurement and budget-related administrative duties. This is a temporary employee position scheduled for 40 hours per week. A bachelor's degree and three years of experience in student services programs are required. The role requires computer literacy, the ability to obtain and maintain a valid driver's license, and the ability to work odd shifts and overtime as required. Physical demands include frequent sitting, standing/upright work, walking, use of both hands, repetitive hand and arm movements, reaching, and vision and hearing functions; occasional duties include climbing stairs, bending, twisting, squatting, kneeling, working outdoors or in confined spaces, and lifting or pushing/pulling up to 50 pounds unassisted.

Requirements

Bachelor's degree.
Three years of experience in student services programs.
Computer literacy.
Ability to obtain and maintain a valid driver's license.
Ability to work odd shifts as required.
Ability to work overtime as required.
Ability to learn new processes, tools, and equipment as required.
Ability to lift and carry up to 50 pounds unassisted occasionally and push or pull objects up to 50 pounds unassisted occasionally.
Ability to perform the physical functions described in the posting, including frequent upright, seated, and mobile work and continuous use of hands and sensory functions.

Responsibilities

Direct and oversee the College of Dental Medicine DMD admissions process, including application review, interview scheduling, interview days, applicant tours, committee meetings, and admission offers.
Maintain confidential applicant records and applications, coordinate admissions documentation with university stakeholders, and analyze admissions, enrollment, and attrition data for reports.
Meet with denied and prospective applicants to provide feedback and guidance for future application cycles.
Manage confidential student records and coordinate course and elective registration, grade changes, remediations, elective drops, missing grades, and grade discrepancy follow-up.
Collect faculty grades, organize end-of-semester grade meetings with faculty and APPC, document APPC minutes, and maintain accurate student grades and class ranks.
Manage student rosters, leaves of absence, withdrawals, fourth-year graduation requirements, and records retention according to established guidelines.
Compile student, course, and compliance reports, including monitoring vaccination and immunization requirements, and communicate in accordance with FERPA.
Complete ADA Coordinator documentation for CDM under the Director of Student Life's supervision and coordinate testing accommodations documentation.
Complete documentation verifying student attendance, class rank, GPA, and Board scores; coordinate HPSL and LDS loan surveys and report results.
Coordinate incoming-student welcome meetings and direct first-year DMD orientation, including manuals, parking passes, room and speaker scheduling, and virtual office hours.
Maintain documentation for incoming students and communicate with them, connect them to resources, and coordinate transition activities with course directors and university colleagues.
Partner with university colleagues to plan and host a summer welcome event for DMD students and college leadership.
Conduct special projects, provide office backup, and assist with university and college events, accreditation cycles, and data-reporting projects.
Process invoices and office purchases, and assist with budgetary requests and needs.
Complete required training, maintain compliance with university software systems, create training aids, and train faculty on university systems as needed.
Perform other duties as assigned or needed by office leadership.